Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic thoughtful and compassionate people to meet the needs of our patients. Already an industry leader in healthcare services we provide home respiratory services and select medical equipment to help our patients sleep better breathe better heal faster and thrive longer.
JOB SUMMARY
The Patient Account Resolution Specialist – OtB will provide excellent customer service and product information solutions and relevant details to patients and providers. Most importantly this position provides above and beyond communication with our patients so that they feel heard understood valued and more connected with Apria. Key responsibilities for creating a positive patient-centric environment include:
Evangelize our customers and turn our disgruntled patients into our biggest fans.
Support our Field teams Operations and Sales by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
Proactively create a better patient experience.
Be a champion of the employee experience and drive our unique company culture.
Support the development and implementation of employee programs that nurture our company’s core values to engage employees and create a positive culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for supporting branches across a designated market
Review of new and recurring patient accounts to obtain the documentation from the referral source required to bill the individual health insurance plans allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
Research and secure required information from the customer to continue coverage of equipment through the health insurance plan
Manage collaborative relationships with field leadership referrals and patients through effective outreach to drive account resolution
Evaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulations
Perform follow-up to achieve timely reimbursement
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
N/A
Minimum Required Qualifications (External):
Education and/or Experience
High school degree or equivalent
3-5 years’ experience in healthcare/health insurance industry
SKILLS KNOWLEDGE AND ABILITIES
Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives then tie all your activities directly to the achievement of those objectives.
Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
An Effective Communicator: You write and speak clearly concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
Certificates Licenses Registrations or Professional Designations
N/A
Computer Skills
Intermediate skills in Access Excel PowerPoint MS Project Visio Word
Language Skills
English (reading writing verbal)
Mathematical Skills
Intermediate level mathematical proficiency with a strong ability to understand interpret and develop spreadsheet data.
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing repetitive wrist motions grasping speaking listening close vision color vision and the ability to adjust focus. It also may require occasional lifting carrying walking climbing kneeling bending/stooping twisting pulling/pushing walking bending stooping and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.
OTHER INFORMATION
The essential duties and responsibilities physical requirements and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is therefore not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Benefits:
Comprehensive benefits package offered for eligible employees:
Competitive salary
Ability to have early access to earned wages
Medical Dental and Vision
Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
Life AD&D and Disability Insurance
Paid Time Off including Vacation Personal Time Paid Sick Leave & Paid Holidays
401K Savings Plan (available immediately)
Educational Assistance
Employee Referral Reward Program
Employee Discount Programs
Company Paid Employee Assistance Plan (available immediately)
We recognize our veterans by offering a company paid day off for Veterans Day
Career Advancement/ Development Opportunities
Compensation:
Compensation is commensurate with experience
Annual compensation is based on a 40 hour week
EEO Statement:
As an EOE/AA employer Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities regardless of sex race age color national origin disability pregnancy religion genetic information sexual orientation transgender status gender identity marital status veteran status or any other characteristic protected by federal state or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE M/F/Disability and Vet
