AirBNB Work from Home Customer Service Representatives – Remote Hiring

Job Responsibilities : AirBNB Work from Home Customer Service Representatives – Remote Hiring

Salary : 15.00 per hour

Company : Sutherland

AirBNB Customer Service Representatives – Remote

Employees can work remotely
Full-time

Company Description
AirBNB’s mission is to create a world where anyone can belong anywhere. To support them in their efforts, we’re now seeking pleasant, friendly and helpful Customer Service Representatives to join us full time as key members of the AirBNB team.


Note: We are currently looking for individuals to work from home in the states of Texas, Oklahoma and New Mexico.
Job Description
As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

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This is the job for you if:

You excel at handling customer inquiries of varying types
You are an active listener and can leverage probing question skills
You have a proven track record for hitting sales targets
You bring an enthusiastic personality


What we offer:

Competitive hourly rate of $15/hour
An 8-hour-per-day shift, 5 days per week (anywhere from 6am-12am PST)
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts


EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
All technical equipment needed to be successful in a remote, work from home environment
Qualifications
Excellent verbal and written communication skills, strong multitasking abilities
The drive to solve problems and meet goals
Familiarity with Microsoft Office tools
Experience in customer service and sales
High school diploma or equivalent


  Requirements to work from home:

A quiet and distraction-free, secure place to work.
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
Additional Information


About Us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.


EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.


The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all


Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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