Job Responsibilities : Amazon Remote Technical Account Manager III (Work from Home Jobs)
Salary : 73,900 – $185,000/year
Company : Amazon
Technical Account Manager III, Buy with Prime
Job ID: 2305697 | Amazon.com Services LLC
If you are a technically proficient problem solver and want to work directly with external customers, then this is the role for you. We are looking for a senior technical account manager with a strong sense of ownership, passion to provide a great customer experience, and excellent troubleshooting skills in ambiguous situations. Provide tactical and technical support to review customer cases related to integration with Amazon systems and enterprises.
You will provide the strategy to review business applications and cloud services for compliance with our policies and investigate application integration problems with APIs, enterprise customers and Amazon services. You will dive deeply into technical details, diagnose, and reproduce issues with Amazon technology products (e.g., services, tools, data solutions, etc.). You will typically focus on guiding customers on how to properly use an API/Amazon service, educating them on best practices, and troubleshooting implementation and configuration problems.
As a Senior Technical Account Manager (TAM), you may identify opportunities and known risks with a customer’s technical decisions. In addition, you will be the SPOC, representing Partner Operations within the senior leadership organization. Finally, you will coordinate the activities of a team of TAMs and security engineers in support of the responsibilities outlined above.
Key job responsibilities
Actively manage integration projects with a portfolio of Third-Party applications and service providers integrators that need to be integrated into the Amazon Buy with Prime merchant offerings
Work with 3P partners to set and meet milestones to deliver high-quality integration projects every time
Manage a team of TAMs directly reporting to you in different areas such as, certification, escalation handling and career development goals
Engage internal and external customers/teams to define requirements, test data integrity, verify business processes, and deploy product offerings
Partner to provide technical support to the development, PM and SA teams on documentation, certification best practices, security risks, troubleshooting and testing
Closely work with partners and internal security teams to design, propose and execute on industry level best practices related to security & risk for SaaS apps and 3P integrations
Manage the operational relationships with stakeholders of small to enterprise level businesses and ensure their products are setup for success
Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively help protect your partners security and app solutions architecture.
For this position, we expect min. 5 years of work experience in a technical account management position or similar roles.
BA in computer science or relevant technical degree is required
SME status in one or more services (AWS, APIs, Integration testing) and understanding of the architecture and operational parameters of 3P applications, enough to effectively handle escalations
Experience with operational parameters and troubleshooting for the following: Security / Applications Development in a distributed systems environment
Internal enterprise or external customer-facing experience as a technical lead
Ability to meet deadlines, prioritize workloads among evolving priorities, maintain a strong attention to detail and work independently
Data driven and demonstrates good working knowledge of metrics, KPIs and SLAs and put them to practice in delivering results.
Meets/exceeds Amazon’s leadership principles requirements for this role
Meets/exceeds Amazon’s functional/technical depth and complexity for this role
3-5 years of experience driving and managing direct reports and teams
Desire to work in an ambiguously fast-paced, challenging environment
Experience as a SME and escalation point for operations teams, developers, and internal business partners
Experience partnering with multiple functional roles Solution Architects, Engineers, and Product Managers
Track record of managing and troubleshooting technical projects
Strong written and verbal communication skills.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $73,900/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.