Work at Home South Dakota Customer Service or Sales or Technical Support Advisor
Job Description
Job Title: Work at Home Customer Service or Sales or Technical Support Advisor
Job Profile: Advisor II Customer Service – Advisor II Sales – Advisor II Technical Support
Summary
Concentrix is an award-winning global company recognized for our culture diversity leadership and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing and we are looking for talented compassionate people who are as fanatical about providing exceptional experiences as we are!
We are growing our team of Work at Home Advisors. This is a great opportunity for you to build a customer service sales or technical support career.
What will you do in this role?
As a Customer Service Advisor at Concentrix you will:
Handle customers via inbound calls outbound calls or through the internet
Assist customers using a call flow guide to answer questions and solve problems
Track document and retrieve information in databases
Invest in our customers’ success by offering additional products and/or services
As a Sales Advisor at Concentrix you will:
Close sales work on prospecting negotiation presentation and use B2B or B2C skills
Use product knowledge build client relationships and find new ways to retain customers
Be detail-oriented when it comes to sales of products and services
Upsell and spontaneously offer additional products and services
As a Technical Support Advisor at Concentrix you will:
Resolve technical issues related to hardware software and client products
Provide basic customer service support
Be an amazing problem-solver
Maintain broad knowledge of client products and/or services such as: smartphones tablets computers and wearables. Familiarity with iOS and/or macOS or comparable technology is preferred.
Who You Are:
As a Work at Home Customer Service Sales or Technical Support Advisor your empathy integrity knowledge and unique compassionate style will bring value with every interaction. You also have:
A high school diploma or GED
A minimum of six months of customer service experience or hard sales experience for sales positions
A quiet distraction-free environment to work from in your residence
Talent for delivering outstanding service
Strong computer navigation skills and PC knowledge
High speed internet and a smartphone
What’s in it for you?
We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role you will be provided with:
Base Wage: $15.00 per hour however it may be higher based on position
Opportunities for performance incentives and bonuses
Paid Training
A work computer may be provided depending on the position offered but is not guaranteed. Specific requirements will be discussed in depth with a recruiter.
401K Medical Dental Vision Insurance and an Employee Assistance Program which includes free counseling sessions to support the needs of each team member and much more. Apply and talk to a recruiter today!
Together let’s do something great!
If you find yourself smiling right now and this feels like the perfect next step in your career we want to hear from you! Apply today and find out why 270000+ people around the globe choose to call Concentrix home.
We are proudly one team one company ‘One Concentrix’ and we invite you to join us!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities duties or skills.
