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Job Responsibilities : Sr Claims Analyst – 1st Shift – Start Date 2/6/2023

Salary : $70000 Per Year

Company : Bank of America

Location : 655 Paper Mill Rd, Newark, DE 19711 US

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Job Description:

Class Start Date – 2/6/23

Schedule – Monday-Friday 6:30 am – 5:30 pm

At Bank of America we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference by joining the Credit Fraud team in Consumer Credit & Small Business Claims Operations.

The Sr Claims Analyst reviews and decisions Credit Fraud claims within Bank policies and procedures. Responsibilities include:

  • Investigate and decision incoming fraud application claims which can be more complex and require strong analytical/problem resolution skills.
  • Typically performs back office functions such as service support claims resolution ticket ordering and judgment claims.
  • Maintains internal operational/financial controls for all assigned cases.
  • Ensures that all cases are resolved in compliance with industry regulations and bank procedures integrity levels of the department’s case management system and financial controls.
  • May provide support and training to other analysts within the department.

We’ll help you

  • Get training and one-on-one career coaching from managers who are invested in your success. You’ll also receive additional development through our Consumer Academy to help you succeed in your role.
  • Provide clients with a personalized experience by helping them – through exceptional client care

As a Sr Claims Analyst you can look forward to

  • Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.
  • A world-class suite of employee benefits.

Require Skills:

  • Strong analytical/research/problem resolution skills
  • Manage high volumes effectively while mitigating loss to the Bank
  • Ability to meet deadlines and work independently in a high paced environment
  • Strong organizational skills and ability to pivot as the business changes
  • Ability to communicate clearly and concisely with all levels of leadership
  • Strong computer skills: ability to multi-task using multiple systems

Desired Skills:

  • 1 year experience in a claims processing role
  • Experience in a Fraud or Non-Fraud Claims back office investigations Detection or Call Center role
  • Working knowledge of claims case management systems.
  • Proficient in MS Tools (Word Excel etc..)
  • Experience in reviewing/handling high risk accounts
  • Experience in handling or diffusing escalated customer situations
  • Previous credit lending authority in decisions of Credit Card and Consumer Lending applications

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday 6:30am-5:30pm

Referral Bonus Amount:

600

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