Call Center Representative (Remote Jobs Hiring / Work from Home Insurance Jobs)
Job Responsibilities : Call Center Representative (Remote Jobs Hiring / Work from Home Insurance Jobs)
Salary : 21.00/hour
Company : Progressive Insurance
Call Center Representative
Job Number: 201334
Join Forbes’ 2022 Best Employer for Diversity!
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s call center team. You’ll be taking inbound calls from our customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.
Job opportunities
Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
Home & Auto Sales Agents- specialize in selling bundled home and auto insurance products tailored to our customers’ unique needs
Business Insurance Sales Specialist- support commercial businesses by offering property and auto insurance tailored to our customers’ unique needs
Must-have qualifications
Two years of post-secondary education or higher
Instead of the above, two years of relevant work experience
Bilingual positions are also available; must be fluent in Spanish (speak and read)
Training starts: February or March 2023
Permanent schedule: Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements
Designated workspace free from noise and other distractions
Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All Progressive hardware you receive needs to be connected to a surge protector
High-speed internet access is at your expense unless otherwise required by law
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Compensation
$19.50 or $21.00 per hour depending on the role you are selected for
Gainshare bonus up to 8% – 16% (depending on position) of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours
Performance-based rewards
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations
Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
Job: Contact Center
Primary Location: United States-Texas Other Locations: Click here
