Job Responsibilities : Client Enablement Coordinator (Remote Jobs Hiring/IT Work from Home Jobs)
Salary : Competitive Salary
Company : TimelyMD
Focused on improving health and committing to the whole well being of student populations, TimelyMD offers universities and colleges a comprehensive, custom program centered around clinical care, advanced technology, and expert guidance for the mental and physical health and well-being of their —students.
TimelyMD’s campus-wide solution provides students one point of contact–anytime, anywhere–to receive quality care and immediate treatment from board certified physicians and licensed counselors, for improving their medical and mental health. TimelyMD’s virtual health and well being programs optimize clinic resources and support clinic staff in delivering quality, on demand care, while inspiring digital transformation for the future of student care and campus health.
TimelyMD is looking for a tech-savvy client enablement coordinator to assist with the selling, implementation, and ongoing maintenance of digital health SaaS products, services, and partnerships. The Client Enablement Coordinator’s responsibilities include maintaining extensive knowledge of the products’ and partners’ parts, functions, and processes and assisting to enable client success and sales where technical expertise may be required to fit the clients’ needs.
To be successful as a client enablement coordinator, you should possess an in-depth knowledge of our company’s technical products, services, and integrations, and you should be able to relate this knowledge in a way that is understandable to non-technical customers. You should be driven to achieve TimelyMD’s revenue and retention goals and should have excellent prospect and customer-facing skills.
What You’ll Do
Plan, develop, and manage a coordinated implementation plan for clients.
Manage and communicate a clear vision of the project’s objectives, and motivate the cross functional project team to achieve them; create a project environment that enables peak performance by the internal and external teams.
Contributes to and collaborates on the design, development, testing, and implementation of technical and functional specifications of a project technology system, which may include developing information systems testing strategies, plans or scenarios.
Contribute and support revenue teams by providing technical sales and demo support.
Cultivate a keen eye for forecasting upcoming roadblocks that could affect client issues and proactively work on mitigating them.
Escalate product issues and requests to the product team to ensure we are continually meeting customers’ needs.
Solicit and log client feedback and evaluating the data to support new sales and marketing strategies to target customers.
Speak to technical requirements & scope of integration and interface requirements with a focus on SSO and client data.
Assist sales team and RFP Program Manager with completing technical documents such as RFPs and security questionnaires.
Work with product marketing to maintain key artifacts & collateral – including technical presentations to explain our company’s product, services, and technical integrations with prospects and customers.
What You Bring
A bachelor’s degree in engineering, marketing, business administration, or related field.
Experience in prospect and/or client-facing roles in the technology or medical field.
Strong communication, interpersonal, customer service, and sales skills.
The ability to relate technical information to non-technical customers.
Excellent technical and problem-solving skills.
Good leadership and team working skills.
Willingness to continue your IT education.
Benefits + Perks
No work on your birthday!
Variable bonus eligibility
Company-sponsored Health insurance
Company-paid group life insurance
Free access to TimelyMD services for you and your immediate family
Volunteer Time Off (VTO) as an organization to give back to the community
This is a remote position. Reviewing candidates across the country. #LI – Remote.
Please note: You’ll need valid U.S. work authorization to join us, as we are not able to offer sponsorship at this time.
TimelyMD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.