Client Intake Support (Part-time Remote/No Experience work from home jobs)

Job Responsibilities : Client Intake Support (Part-time Remote/No Experience work from home jobs)

Salary : Competitive Salary

Company : Grow Therapy

About us: 

We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety from the pandemic, the need for accessibility is more important than ever.


To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.


We’re looking for a self-starter who enjoys a fast-paced work environment and wants to be the first line of communication between us and our clients. As a Client Intake Representative, you’ll be the first person at Grow Therapy speaking to a potential new client who wants to book an appointment for mental health care. You will spend most of your time using phone and email to effectively answer client questions and quickly and accurately book the client, if appropriate, with the right mental health provider for them. You’ll report directly to our Client Intake Lead and will work closely with her to refine and execute best-in-class customer support. From day one, you’ll get exposure to what it’s like to build a business from the ground-up and you’ll be able to drive real impact.


You’d be a great fit if…

You love providing top-notch customer service.
You are a quick study who can learn how our platform works and explain it quickly and accurately on a call.
You enjoy solving problems on-the-fly and leading our clients through the booking process so they can have a (potentially life-changing) mental health appointment
You have strong oral and written communications skills, and you feel comfortable speaking with clients calling to book a mental health appointment.
You would enjoy serving as the voice of Grow Therapy.
You are a self-starter who can dependably and reliably execute tasks.
You can consistently commit 20 hours per week, preferably the same hours. Helpful if those hours are between 8 am and 12 pm eastern time.
Previous call center experience highly preferred.


What We Offer:

First-hand experience with foundational tactics for growth and customer success at a fast growing startup
Meaningful relationships with our clients and your team
The opportunity to drive impact from day one
Competitive compensation
Flexibility and convenience of remote work
Growth opportunities within the company
Highly engaged and supportive teammates with plenty of opportunities for fun
Paid time off!


Benefits

The chance to transform the mental healthcare landscape and drive impact from day one
Our dedication to mental health guides our culture. Wellness benefits include unlimited PTO, winter break, Mental Health Mornings (2hr each week), wellness stipend, team meditation, lunch on us, and so much more!
Comprehensive health insurance plans, including dental and vision


Flexible working (hybrid of in-person & remote), relaxed dress code, office pets
Continuous learning opportunities which include dedicated learning days, generous learning stipend, and monthly mental health workshops
Strong ownership of your work, mentorship, and unbounded leadership opportunities. You’ll have the opportunity to help build a rapidly scaling organization
Competitive salary

Apply Now

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