Clinical Support Representative (Remote Jobs Hiring/Work from Home)

Job Responsibilities : Clinical Support Representative (Remote Jobs Hiring/Work from Home)

Salary : 120k-$140k yearly

Company : Radformation

Clinical Support Representative
REMOTE US / CLINICAL SUCCESS/SUPPORT – TECHNICAL SUPPORT /
FULL-TIME
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Work at Radformation

Cancer rates increase year after year, yet high-quality care is not universal. By automating and standardizing the treatment planning workflow, Radformation aims to create a system where any patient anywhere can receive the same high-quality care.


We strive daily to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Our unwavering commitment is to deliver reliable, high-quality, automated solutions that allow clinics to standardized care for every single person in need.


The Clinical Support Representative will work closely with the Technical Support team to help solve problems for clinics and assist them in finding solutions.  The Clinical Support Representative will work directly with clinics through email and phone while working closely with multiple departments including Clinical Success, Product Management, and Sales.


Responsibilities
Respond to phone and email inquiries from clinics with questions regarding Radformaton software.
Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team.
Work with the Knowledge Support team to identify topics that would benefit both the clinics and internal teams.


Collaborate with the Clinical Success team to identify clinics that need attention in order to develop and grow relationships with current customers.
Document correspondences with clinics in the CRM system.
Participate in weekly Support meetings.


Abilities
Passionate about helping other clinics and creating an impact in their workflow
Enthusiastic about learning new technologies and sharing them with the healthcare community
Thrives with a busy schedule and constant learning environment
Excels at multi-tasking and managing multiple projects simultaneously


Enjoys listening to clinics’ needs and sharing information with engineering teams
Master of treatment planning and radiation oncology clinical workflow
Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
Strong organizational skills and ability to work independently
Excellent communication skills, both written and oral
Open-minded personality and welcoming of ideas and feedback


Required Experience
Minimum 2 years experience of clinical dosimetry using Eclipse TPS
Strong critical thinking skills
Exceptional presentation skills
Positive attitude and a passion for excellence in patient care


Preferred Experience
5 years experience of clinical dosimetry using Eclipse TPS
Experience with Radformation software
Customer service experience


Salary
$120k-$140k, dependent on experience
What makes us so RAD?

We take care of our people!
Radformation offers top-tier medical, dental, vision care for employees and their families. Each role comes with stock options, our 401(k) & employer match vest immediately and you’ll never have to stress about taking the time you need with self-managed PTO. We support our growing RAD families with generous parental leave, along with additional part-time work to help transition back into the swing of things. We are a fully remote team and while we may be apart, virtual events, yearly retreats and a collaborative work environment keep us close and connected.


Cancer transcends any individual differences we may have. That’s why at Radformation we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity workplace and an affirmative action employer.

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