Job Responsibilities : Comcast Remote Customer Experience Representative 2, Sales Inbound Service (Work from Home)
Salary : 43,000 – $50,000 yearly
Company : Comcast
Job Type- Full Time
Team – Sales
WHO WE ARE
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
What’s a typical day like at Comcast?
Video length: 205 seconds3:25
Oh, no worries, you’re more than welcome. That’s what we’re here for. I see you’ve been with us as a customer since 1997. We really do appreciate that. Thank you. People have always been my passion and so coming to Comcast, being able to interface with the customer directly from grandmoms that are dealing with, “I don’t understand technology” to kids schooling from home, parents are working from home. Internet is more critical now than ever.
So when they call in, I can understand the frustration. So my job is to alleviate the panic. Let me fix it. And that’s the part of my role that I enjoy. When I first get on the phone, it’s all about the greeting, making sure to be – as the term goes – warm and friendly. I try to let them know that they’re speaking with someone who actually cares about why they’re calling. I want to always remain relatable to the customer. It’s not always what you say, it’s how you say it. So a person definitely wants to know that you understand where they’re coming from.
And I think that’s why I’m passionate about my job so much because every single phone call gives me that drive. It gives me that thrill that I’m helping someone. As a Customer Account Executive, primarily my role is on the phone, but we do have chat agents that can help them in real time chat. We have the different apps that they can utilize to get in contact with us. So there’s a lot of ways that customers can reach us and I let the customer know I have a pretty extensive toolbox here.
So one way or another we are going to resolve the customer’s issue, retain them as a customer and helped them to promote Comcast because that’s what we’re all about, creating customers who will not only stay with us but will tell their friends and family to jump on board as well. Having that patience and the wherewithal to listen for what they’re not saying is going to be a key in helping the customer to get the resolution that’s going to set them up for success. The work from home transition was effortless. Comcast made it so easy.
They gave me all the equipment that I needed. If work life harmony is for you, then this is the way to do it because you have a very set schedule and once your shift is over, it’s over. When I first came home, I actually was a little leery about it. I’m going to be honest, I didn’t know what it was going to be like. I didn’t know what to expect. I didn’t know if it was going to be for me. But now I love it. The best part about working remotely, the commute.
That two minute walk from my bed to the office? It’s great. Comcast has made me a better person because it’s given me opportunities to grow. The Ad Assist program is a program where the company pays for you to go to school and I took advantage of that and I was able to pay for my bachelor’s degree and now I’m actually going through to get my master’s. 14 years is definitely a long time to be with one company. The reasons that I’ve stayed as long as I have are the everyday benefits, the health benefits, free gym memberships, the Courtesy Services are great.
It is a fantastic company to work for. The benefits are outstanding. You will be supported, take your time, learn the tools, reach out and rely on your peers, rely on your leaders. If a new candidate can do that, then they’ll be successful in the role.
Job Summary: Inbound Sales at Comcast is a fast paced, high-volume sales role. You will work remotely from your home-office answering incoming customer calls. You will receive all necessary training virtually. High energy and the ability to thrive in a fast-paced environment to meet daily targets and metrics are necessary for success. What’s in it for you? Competitive compensation, excellent day one benefits, paid time off, medical, dental, vision, 401k match, employee discounts and promotions.Job Description
Total Target Compensation (Base Pay plus Targeted Commission): $43,000 – $50,000
Targeted Commission: $18,000
Hourly Starting Rates from $12.98 to $16.59 depending on location and previous call center sales experience.
Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services.
Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale.
Demonstrates advanced knowledge of the Company’s products and services and educates customers while building value in an attempt to overcome objections.
Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing the sales interaction.
Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company.
Demonstrates excellent use of soft skills, including active listening, problem solving and responding appropriately.
Maintains high performance levels in a dynamic and highly competitive environment.
Demonstrates a strong understanding of the competitive environment and articulates the Company’s competitive advantage while advocating for our products, services and packages.
Proactively builds relationships within the sales group and other groups, as appropriate, to provide a great customer experience.
Acts as a teammate committed to growth and development.
Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture information needed to consult the customer and complete a sale.
Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Consistently follows critical sales processes to ensure a great customer experience.
Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are encouraged to:
Understand our Operating Principles; make them the guidelines for how you do your job
Always improving the customer experience – think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff – be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
Win as a team – make big things happen by working together and being open to new insights
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
Push for results and drive growth
Respect and promote inclusion and diversity
Do what’s right for each other, our customers, investors, and our communities!
What are the BENEFITS of Comcast?
Development and Advancement Opportunities
Employee Resource Groups
Day 1 Medical/Dental/Vision Insurance
Discounted Services (must reside in the footprint)
Many more benefits and perks!
Comcast is an EOE/Veterans/Disabled/LGBT employer
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
High School Diploma / GED
Relevant Work Experience
Base Pay: $12.98
Total Target Compensation (Base Pay plus Targeted Commission): $21.63
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Virtual, PA, Virtual, CT, Virtual, NJ, Virtual, NH, Virtual, VA, Virtual, MD, Virtual, PA, Virtual, DE, Virtual, MA, Virtual, VT