We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn grow have fun and be themselves.
As one of the largest global providers of customer experience (CX) products and solutions Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
With 160000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
SYKES is looking for a Product Support Representative to provide sales and technical product support to audio video custom installation dealers and Sales representatives remotely. You would provide expert training on these products to custom integrators and Sales representatives. Products include TV’s Home Theater receivers Projectors and Blu Ray Players.
This is a Remote position.
Required qualifications skills and experience
Responsibilities:
This will be responsible for providing technical troubleshooting for Custom Integration Channel. You will be answering phone and email from Dealers and Customers. This position will also act as a high level of support for our call center as well as internal escalations.
You will handle technical escalations from dealers installers and install customers regarding the use and functions of receivers/projectors TV’s NHS racks wall stations home share and Blu Ray. Inquiries may come via telephone or the internet so candidates must be able to communicate effectively both verbally and in writing.
SKILLS:
Custom Integration-2yr
Call Center/Customer Service-yr
Software Installations/SDK-2yr
3D Knowledge
Desired qualifications skills and experience
Preferred Skills:
Home Custom Installation
Control 4 or any other Network Control Protocol
About SYKES
SYKES Is now part of the Sitel Group®
Learn Lead & Grow at Sitel Group®
We believe experiences are everything and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn grow have fun and be themselves.
GROW AS YOU GO. We invest in you with internal programs training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools skills and resources to develop both professionally and personally. You choose where you want to go; we help you get there.
BE BOLD BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth be themselves and use their voice -and we give them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
GAIN STABILITY EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy such as paid time off and referral bonuses. Plus fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE. We value open honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX our global community we leverage our people’s innovative ideas experiences and feedback to shape and drive the future of Sitel Group®.
As one of the largest global providers of customer experience (CX) products and solutions Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals we ask what if? applying our expertise to create innovative solutions that reduce customer effort.
With 160000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability designed to simplify the delivery of end-to-end CX services while boosting efficiency effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
