Starting at $18.20 per hour (Plus weekend shift differential of 10% = $20.02 per hour)
Full Time – 40 hours a week
Cover/Swing Shift Hours: Start time range between 11am – 5pm
Training: Starting January 10 2023
We are looking for Emergency Roadside Specialists to process requests for roadside assistance as part of our fast-paced member service organization demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 7 weeks of paid remote training to prepare you to provide legendary service to our members! All equipment will be provided to you prior to training!
Successful candidates in the role possess resiliency in diffusing high stress situations.
Ability to provide excellent customer service to 100+ member calls a day.
You must have the ability to directly connect to ISP via Ethernet (no wireless DSL Satellite or Hot Spots etc.) Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps dowload; 5 mbps upload.
You’ll need a passion for helping people and the desire to exceed member expectations in a structured goal-oriented environment.
Excellent written verbal and computer skills provide success.
Requires 1 year of previous customer service experience. Call Center experience is preferred but not mandatory.
High School diploma GED or equivalent along with the successful completion of background and drug screening mandatory.
Remarkable benefits:
Health coverage for medical dental vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts
AAA New Mexico is part of the largest federation of AAA clubs in the nation. We have 14000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures backgrounds personalities and strengths creates a team capable of delivering legendary lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition long-standing reputation since 1902 and constantly growing membership we are seeking career-minded service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
