Are you a passionate and curious go-getter that wants the opportunity to make an impact in a high-growth and fast-paced SaaS company?
Are you excited about helping nonprofits reach, engage and retain the donors they depend on to achieve their vision for a better world?
Does your company have a philanthropic mascot (Blossom the Orangutan) that oversees their 97% customer retention rate and stellar NPS scores?
If you answered yes to those first few questions then you may be just what we are looking for in our next Customer Success Executive.
The Company
Through acquisition, Kindful and Bloomerang have joined forces in supporting tens of thousands of non profit professionals globally. Our stand-out team of 300+ employees believes in the value of life with a mission, and they take great pleasure in helping passionate charities make smart decisions that help them reach out, grow, and thrive through easy-to-use software. Together, we’ve created the highest-rated fundraising/donor CRM platform on the market and we are excited for the opportunity to add people like yourself to our best-in-class culture.
The Role
Our Customer Success Executives will nurture our Mid-Market customer relationships and are responsible for introducing customers to new products and services that will help them achieve their organizations mission. You will be responsible for working with customers to maximize the use of Bloomerang’s solutions and establish a trusted advisor relationship by working to deliver value of products and services.
Duties/Responsibilities
Manages Mid-Market customers through consultative selling processes to achieve renewal and expansion revenue targets.
Leverages domain and product knowledge to drive product adoption and expose opportunities to expand footprint.
Proactively forecasts and communicates at-risk customers and defines mitigation strategies for securing retention.
Develops long-term plans and prioritizes customer requests to maintain a high degree of confidence and trust.
Coordinates and manages commitments across a team of Bloomerang resources leveraging subject matter experts to support customer requests. Provides updates and follow ups to customers on outstanding issues, requests and escalations.
Creates advocates by ensuring that customers achieve program goals while maintaining strong relationships.
Effectively multitasks and manages multiple priorities simultaneously.
What Does It Take
1-2 Years of Sales Experience.
Aptitude for technology knowledge, spreadsheet and CRM Utilization; previous experience supporting or selling to non-profit organizations is desirable.
The ability to be flexible and work in a rapidly changing environment.
Outstanding communication skills with a variety of customers and levels of technology knowledge, including developing and delivering presentations, written communication and engaging verbal communication to effectively establish & maintain credibility.
Strong creative, multi-tasking, problem solving and organizational skills.
Benefits
Health Insurance: Medical, Vision, Dental, FSA, HSA
Paid Parental Leave: For time spent with your little one
401K with Match: To help you save for the future
Wellness: You’ll have access to a free subscription to Headspace, a free weekly yoga class taught via Zoom, and a kitchen stocked with snacks and coffee.
Time Away: PTO, Flex Days, Volunteer Days, 13 Paid Holidays
Equipment: We ship everything to your front door
Location
This is a full-time, permanent position, either fully remote or based in our Indianapolis Headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Registered States
We are currently registered to employ in the following states: Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, Minnesota, Michigan, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin
Accommodations
Applicants with disabilities may contact careers@bloomerang.com to request accommodation in completing an employment application.
Posting Statement
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Bloomerang does not accept agency resumes or partnerships at this time.
