Entry Level Remote Customer Service Representative (No Degree Work from Home)

Job Responsibilities : Entry Level Remote Customer Service Representative (No Degree Work from Home)

Salary : Competitive Salary

Company : Integra Connect

Job Description:

The Customer Service Representative is responsible for handling customer telephone calls, both incoming and out-going as well as communication through fax, email, and mail. Incumbent is responsible for establishing the means by which an account will be paid, recommending an available payment plan or discount to the caller, if applicable, as well as answering any concerns or questions regarding the patient’s bill and charges.


Responsibilities:

Handle both inbound and Outbound phone calls
Processing patient payments over-the-phone as appropriate.
Reviewing accounts and answering any patient questions
Handling patient account disputes
Speaking with insurance companies
Handling an escalated AR
Identifying any trends that may be found with patient accounts
Assisting with escalated calls on a peer to peer basis
Research accounts for updated address information and correct accounts appropriately
Responsible for an AR of aged-accounts with open patient balances greater than $1,000.00
Identifying accounts that would qualify for collections
Tracking accounts for consistent payments
Identify those accounts that may qualify for bad-debt placements
Handle other projects as needed


Qualifications:

High school diploma/GED
1 year customer service experience
Demonstrated effective verbal and written communication skills.
Knowledge of medical billing processes/or health care billing guidelines is strongly preferred.


Benefits:

Integra Connect, LLC provides a comprehensive benefits plan.

Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
Paid Time Off
401k with employer match
Paid Holidays and Floating Holiday
Equal Opportunity Employer

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