The purpose of this classification is to perform specialized administrative work provide customer service and process information/documentation relating to an assigned department/division.
Job Summary
Processes a variety of documentation associated with department/division operations within designated timeframes and per established procedures; receives reviews records types and/or distributes documentation; enters data into computer systems; logs tracks or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; maintains computerized and/or hardcopy records.
Answers telephone calls and greets visitors; ascertains nature of business directs callers/visitors to appropriate personnel and records/relays messages; retrieves messages from voice mail or answering machine; initiates and returns calls as necessary; relays calls/messages via base radio.
Performs customer service functions; provides information/assistance regarding department/division services activities locations procedures timeframes documentation fees or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution.
Receives moneys in payment of various taxes penalties fees or services; records transactions and issues receipts; posts payments into computer; counts and maintains cash drawer; balances revenues and forwards revenues as appropriate.
Operates a computer to enter retrieve review or modify data; performs data entry functions by keying data into computer; verifies accuracy of entered data and makes corrections; utilizes word processing spreadsheet database case management calendar Internet e-mail or other programs.
Maintains file system of various files/records for the department/division; prepares and sets up files; sorts/organizes documents to be filed; files documents in designated order; retrieves/replaces files; shreds/destroys confidential or obsolete documents.
Coordinates calendar activities for the department; schedules appointments meetings hearings inspections or other activities; updates calendar on a regular basis and notifies parties involved of changes.
Monitors inventory of department/division supplies and forms; ensures availability of adequate materials to conduct work activities; initiates requests/orders for new or replacement supplies; obtains/issues purchase orders.
Processes invoices for payment; matches invoices with backup documentation; verifies receipt of goods/services; reviews invoices for accuracy and proper budgetary coding; makes applicable calculations and researches discrepancies; forwards invoices for payment.
ADDITIONAL FUNCTIONS
Performs notarization of documents as needed.
Performs general tasks which may include delivering documentation to/from other offices or transporting banking transactions.
Provides assistance to other employees or departments as needed.
Performs other related duties as required.
Minimum Qualifications
High school diploma or GED; supplemented by one (1) year previous experience and/or training involving office administration customer service bookkeeping record/file management personal computer operations and experience in specific area of assignment; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this job.
Typing speed of 30 words per minute required.
BENEFITS PROVIDED BY FORSYTH COUNTY TO FULL-TIME EMPLOYEES:
Personal Leave Accrual
Personal leave shall be accrued as follows:
0 – 1 Year – 12 days per year – 3.68 hours per pay period
1 – 4 Years – 20 days per year – 6.16 hours per pay period
5 – 14 Years – 25 days per year – 7.70 hours per pay period
15+Years – 30 days per year – 9.24 hours per pay period
Observed Holidays
New Year’s Day Martin Luther King Day Memorial Day Independence Day Labor Day Veteran’s Day Thanksgiving (2) and Christmas (2).
Medical Insurance
The Forsyth County Board of Commissioners offers employees a choice of two medical plans offered by Aetna and a plan offered by Kaiser Permanente.
Aetna Choice POS II – $2000 Individual Deductible (Basic Plan)
Aetna Choice POS II – $1000 Individual Deductible (Plus Plan)
Kaiser Permanente HMO- $0 Individual Deductible
Dental Insurance
The Forsyth County Board of Commissioners offers two dental plans from Delta Dental:
Base $1000 Plan
Buy-Up $1500 Plan
Vision Insurance
The vision plan offered by Forsyth County Board of Commissioners is administered by Aetna and will offer office visit copays for exams as well as copays for lenses frames and contacts.
Basic Life & AD&D Insurance
The Forsyth County Board of Commissioners recognizes the importance of basic life insurance for all of its employees. The Board provides term life insurance and accidental death and dismemberment (AD&D) protection for each full-time employee. This is a County-paid benefit.
Disability Insurance – Short Term and Long Term
100% paid by Forsyth County. Eligibility begins date of hire.
Short Term Disability – 60% of weekly earnings to a maximum of $1000.00 a week. Eligibility begins 14 days after an accident or sickness and has a benefit period of 24 weeks.
Long Term Disability – 60% of monthly earnings to a maximum of $5000.00 a month. Eligibility begins at 26 weeks to coordinate with the end of Short Term benefits and continues 24 months (Own Occupation).
Additional Life Insurance and AD&D
Rates vary based on amount of coverage selected. Additional life insurance may be purchased for employee spouse and children.
Retirement Plan (401K)
Fully vested at five years of employment – 20% graduated vesting annually. Eligible to begin contributions immediately upon hire.
6 mos to 3 yrs – County matches 100% of a max 5% of employee gross contributions
3 yrs to 10 yrs – County contributes 5% of base salary & County matches 100% of a max of 5% of gross employee contributions
Over 10 yrs – County contributes 5% base & County matches 100% of a max of 5% of gross employee contributions & County matches 50% of next 5% of gross employee contributions
