Job Responsibilities : FT Remote Tier 2 Technical Support (Work From Home/High Paying)
Salary : 111,010.00 – $143,660.00 yearly
Company : U.S. Bank
At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
At Bento for Business (which is now a part of the U.S. Bank family), we believe there’s a better way for businesses to manage and control expenses. We genuinely care about people in everything we do, and we are dedicated to building the best possible products and experiences at every touchpoint for our customers.
If you are a talented L2 Technical Support Engineer who thrives in a fast-growing environment, we’d love to talk to you. At Bento, everyone is responsible for delivering high-quality customer experience and shaping the next stage of evolution in payments and financial services. Join us to learn and grow together and make a real difference.
Serves as a computer technology expert for assigned functional applications to assist business lines with development and ongoing support. Provides project release direction and support including research, analysis, review, development, implementation and monitoring of new or revised systems. Acts as a liaison for project release and typically perform analysis supporting the strategies and objectives of the business line. Compiles and analyzes information that is very detailed and often interpretive making project release recommendations based on the findings. Interfaces with internal and external resources to ensure successful completion, installation and implementation in accordance with client needs.
Provide level 2 support on technical issues related to our products for our customers
Take ownership of escalated customer issues that require technical investigation,
including troubleshooting, reproducing issues, analyzing logs, and leveraging other internal tools
Communicate and collaborate internally and externally to resolve issues in a timely and satisfactory manner
Build relationships across cross functional teams, including our level 1 customer support teams and level 3 product & engineering SMEs
Be an advocate of our customers for timely resolution of issues and handling escalations
Become an expert of our product experiences and become familiar with our technical platform and application architecture
Bachelor’s degree, or equivalent work experience
10 or more years of direct experience with project management responsibilities
3+ years of technical support experience for modern web / mobile / cloud-based customer-facing applications
Strong technical understanding of how cloud-based platforms, modern web and mobile applications, and web browsers work
Knowledge of relational and SQL databases
Knowledge of AWS or similar cloud infrastructure providers
Ability to analyze and understand application logs
Strong technical background with excellent problem solving and multitasking skills
Experience translating customer issues into engineering centric reports via internal bug reporting systems
Solid knowledge of software engineering principles, development methodologies, and practices
Excellent communication and interpersonal skills
Experience in financial services, payments, processing is a plus
BS in Computer Science or related discipline or equivalent work experience
Strong working knowledge of QuickBooks Online
Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations
Strong understanding and use of project management techniques and testing processes and supervises their use
Ability to develop test schedules, review testing plans, track test issues and report on test results
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Strong project management, organization and analytical skills
Strong interpersonal, verbal, written and presentation communication skills
Strong leadership and negotiation skills
Extensive knowledge of a business line or function area
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Incentive opportunities are available for eligible positions. Pay Range: $111,010.00 – $130,600.00 – $143,660.00
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
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