Hiring: Account Services Specialist II (Remote/Fully Work from Home)

Job Responsibilities : Hiring: Account Services Specialist II (Remote/Fully Work from Home)

Salary : 68,160 – $113,520 yr

Company : Change Healthcare

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Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

Fully Remote – U.S.


The Account Services Specialist will work with customers and internal staff to accurately process projects as assigned, in a timely manner. Responsible for client satisfaction of an assigned client base. This person is the point of contact for these clients; which involves resolving questions or issues and making needed changes.

Core Responsibilities:

Responsible for maintaining support for high level, specific payer accounts

Assign projects to internal teams

Listen to client questions, concerns, or problems for resolution and potential new product development, providing a high level of customer service

Troubleshoot and provide technical instructions by identifying and analyzing the issue

Ensure proper resolutions are implemented accurately to resolve the issues and are implemented within stated time frames. This pertains to issues for your client base as well as for projects assigned for other clients as needed

Maintains technical product knowledge to keep abreast of updates and changes to the Multi-Channel Distribution System (MCDS) by continued product training

Responsible for maintaining obligatory requirements to meet quality system compliance e.g. follow processes and procedures as written; complete documentation accurately and in real time in the project management application

Participate in periodic client meetings, via the phone, to discuss current activities, client satisfaction, and potential new offerings. Adherence to security policies and procedures

Meet the defined Key Performance Indicator percentages and Client Satisfaction Survey percentages

Completion of training course provided by Change Healthcare after being hired

Other duties as assigned by Manager


Bachelor degree or equivalent experience

3+ years’ experience handling customer requests/issues in an IT or Healthcare environment

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, etc.)

Preferred Qualifications:

Experience in project management

Strong customer service and multi-tasking skills

Strong organizational and time management skills

Knowledge of Change Healthcare systems and processes

Experience with insurance billing

Strong written and verbal communication skills

Working Conditions/Physical Requirements:

General office duties








New York and New Jersey Residents Only: The salary range for New York City, NY and Westchester County, NY is $65,320 – $113,520.The salary range for Ithaca, NY is $56,800– $94,600.The salary range for Jersey City, NJ is $68,160 – $113,520.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf—————–

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice

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