Hiring: Collections Representative – National Remote (No Degree/Entry Level)
Job Responsibilities : Hiring: Collections Representative – National Remote (No Degree/Entry Level)
Salary : 16.83 – $29.66
Company : UnitedHealthcare Group
Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.SM
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:30pm Central Standard Time. It may be necessary, given the business need, to work occasional overtime and weekend.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Review open AR and prioritize pharmacy claim activities
Develop relationships with payers to obtain claim requirements and resolve root causes
Assure that timely and accurate follow up activity is performed on all pharmacy claims that are not paid within 45 days of submission
Responsible for review and documenting of key accounts
Identify issues/trends and escalate to Supervisor/Manager when assistance is needed.
Develop relationships with other departments to provide feedback about root cause issues
Provides exceptional customer service to internal and external customers
Answer incoming calls on an inbound phone que from patients or their representative, regarding patient bill balances, payment plans, credit card payment, patient pricing, re-billing insurance companies, copay assistance programs and general customer concerns.
Process payments, adjustments, refunds, and transfer payments
Evaluate and respond to email requests regarding patient billing inquires
Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
Use, email and phones to contact customers to discuss, negotiate payment and resolve outstanding pharmacy accounts and balances
Obtain agreement and potential balance payoff and/or payment terms within stated level of authority and guideline limits
Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ years of experience with pharmacy claim adjudication or pharmacy claim collections accounts receivable OR 1+ years BriovaRx/Optum Specialty Pharmacy / Drugs experience
Minimum 1-year basic level skills in Microsoft Excel (opening a workbook, inserting a row, selecting font style and size) and Microsoft Outlook (creating and replying to emails)
Ability to work an 8-hour shift during normal business hours between 8:00am – 5:30pm Central Standard Time, Monday-Friday
Preferred Qualifications:
Specialty Pharmacy experience
Experience working in a customer service call center in the healthcare industry
Prior customer service experience analyzing and solving customer’s concerns.
Prior Pharmacy billing experience
Prior experience working with or billing copay assistance programs.
Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools
Knowledge of billing/finance and eligibility processes, practices, and concepts
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
1+ years’ experience performing multiple concurrent tasks with strong attention to detail
Proficient conflict management skills including the ability to resolve stressful situations
Proficient with de-escalating; irate callers
Exceptional communication skills
Empathetic customer service skills
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM
Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $16.00 – $26.88. The salary range for Connecticut / Nevada / New York City residents is $16.83 – $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
