Hiring: Provider Engagement Representative (Remote/Work from Home Jobs)
Job Responsibilities : Hiring: Provider Engagement Representative (Remote/Work from Home Jobs)
Salary : Competitive Salary
Company : UnitedHealthcare Group
Careers at Landmark, part of the Optum and UnitedHealth Group family of businesses. At Landmark, we work to deliver high quality, comprehensive care to chronically ill patients wherever they reside and whenever they need it.
We focus on doing what’s right for the people we serve, even when it’s not easy. This is your opportunity to be part of a compassionate team that is setting out to change health care for complex, chronic patients. We’re looking for driven people like you because changing the status quo takes dedication. Here, we’ll invest in your personal and professional growth while giving you a unique opportunity to make a difference. Helping people feel their best is a rewarding part of doing your life’s best work.(sm)
Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system. Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for- service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.
At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members. Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.
OBJECTIVE
The Provider Engagement Specialist is responsible for defining and executing a strategic plan to build high- quality, high-value relationships between Landmark and the leading medical groups and IPAs in its local community. The Specialist will work under the supervision of Landmark’s Local Market Leadership Teams (MLTs) to segment and prioritize physician groups for outreach. Once that prioritization plan is in place, the Specialist will be responsible for sourcing, building and maintaining relationships with key medical groups (“Key Accounts”).
These relationships will encompass the establishment of formal and informal coordination protocols, governing coordination of clinical care, exchange of clinical information, and member outreach and engagement efforts. The Specialist will serve as the first point of contact for these “Key Account” medical groups. The Specialist will be responsible for addressing issues raised by those Key Accounts, investigating and pursuing further opportunities for growth and coordination, overseeing and guiding technology integrations, and supporting any requirements related to establishing contracts or business agreements.
The Specialist will be measured based on a calibrated mix of quantitative and qualitative metrics, including but not limited to: (i) annual Key Account satisfaction surveys; (ii) the volume of members referrals received from that Key Account, and, correspondingly engagement results; and (iii) the depth of technical integration with that Key Account (e.g, direct messaging).
Primary Responsibilities:
Define and execute plan for operational and clinical integration with “Key Accounts”, which are large primary care providers in the local market
Serve as point of first contact for Key Accounts for problem resolution, troubleshooting, and strategic growth
Maximize Landmark’s engagement of eligible patients attributed to Key Accounts
Set agenda, coordinate and take minutes of all Clinical and Operational JOCs with Key Accounts
Support analytics and reporting needs related to key account management
Report to the Local Outreach Supervisor, Executive Director, or General Manager, as the case may be
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
Proficiency with Excel; ability to review reports, gather and analyze data regarding territory and referral patterns
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events
Presentation Skills- Includes thorough planning and content creation, with effective delivery of information to audiences of various sizes and roles
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow
What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.
Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
4+ years of experience in provider network, medical sales, provider practice sales, or key account management
Willing to work flexible or extended hours to accomplish business goals
Valid driver’s license; willing to drive frequently to do site visits
Proven success meeting or exceeding identified targets or goals
Impeccable communication skills: proven ability to rapidly write and deliver high-quality, impactful PowerPoint presentations
Access to reliable transportation required; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety policy
Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifications:
Ability to work successful in a cross functional environment
Ability to multi-task and work in a dynamic environment
Proven success with time management and organizational skills
PHYSICAL DEMANDS
Below are the physical requirements which are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular requirement to sit; use hands to touch, handle or feel
Regular requirement to talk and listen
Occasional requirement to stand; walk and reach with hands and arms
Occasional requirement to lift and/or move up to 10 pounds
Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
Ability to travel frequently by car
WORK ENVIRONMENT
Below is a description of the work environment that the employee will encounter while performing the essential functions of the job.
Will require regular travel to Physician offices, hospitals, sub-acute facilities, community partners and non-home-based market offices
Noise level is usually moderate
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
