Job Responsibilities : Hiring Remote Senior Community Moderator (Work from Home Chat Jobs)
Salary : Competitive Salary
Company : AGE OF LEARNING, INC.
AGE OF LEARNING, INC. – CUSTOMER CARE /
Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts.
Age of Learning’s flagship product, ABCmouse.com® Early Learning Academy, is an award-winning comprehensive curriculum for children. Adventure Academy™, the first AAA education massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world.
The company’s School Solutions Programs include My Math Academy® , an adaptive, personalized program that helps students master foundational math concepts, and My Reading Academy™, which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.
The Senior Community Moderator is focused on fostering, protecting and engaging our parent, caregiver, teacher and kid-focused communities. For adults, the focus is moderating our App Store, Facebook and other online interactions. For Adventure Academy, you you will review the chat logs of our customers, ages 8 – 11, to ensure content is age appropriate and provides a safe environment for our customers.
Monitor and respond to caregivers and teachers reaching out to Age of Learning in our App Stores, Facebook and other social media properties
Engage customers, caregivers and teachers and help increase engagement within our private Facebook groups
Monitor live in-game chat, chat logs and in-game user submitted content
Review account usernames and review for possible use of personal information and inappropriate language
Identify tactics that attempt to bypass chat filters and make suggestions for improvement
Meet regularly with legal team to escalate and evaluate chat-related risks
Assist with creating and monitoring community message boards
Whitelist content as necessary
Act as a liaison between the customer and our customer service team, by extracting chat log information from within the game
Stay current on COPPA Compliance standards, and ensure product is staying within compliance guidelines
Manage community moderation personnel to enable a safe environment for our users that meets SLAs determined by legal and business teams
Manage external and internal software vendors to ensure consistent moderation service quality, including requesting new features, as well as enhancements to existing features
Prior experience working on a MMO in a community moderator role or similar capacity
Prior experience managing people
Detail Oriented, able to identify when something is inappropriate
Internet savvy, with a basic proficiency in MS Office
Must be comfortable with reviewing and discussing content that may be offensive or inappropriate
Fluent in English and knowledgeable of slang terms and colloquialisms
The ability to work independently as well as collaboratively
Excellent written and verbal communication skills
Positive “can-do” attitude is a must
Bachelor’s degree or equivalent combination of experience and education
Proficiency with Community Sift chat filtering Software
Age of Learning currently provides:
• 80% – 90% of health and welfare benefit premiums
• A 401(k) program with employer match
• 15 paid vacation days, 11 observed national paid holidays plus 9 sick days
• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
• Team bonding events and a highly collaborative environment
• Access to our internal DEI Task Force that focuses on ensuring our products represent all children on a global scale
• Opportunities for professional growth through professional learning and development programs
• Commitment to Equal Opportunity Employment in addition to an inclusive and supportive company culture