Hiring: Work from Home Customer Contact Center Rep – Licensed – Entry Level (Remote)
Job Responsibilities : Hiring: Work from Home Customer Contact Center Rep – Licensed – Entry Level (Remote)
Salary : Competitive Salary
Company : Voya Financial
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Profile Summary:
Please Note: This position has been designated as a remote role. Must be able to report to the following locations for periodic training/meetings:
Jacksonville, FL (location to be determined)
****Currently have 2 openings****
Responsible for inbound customer calls across all Plans under the umbrella of the NYC Deferred Compensation Plan. Assesses needs and gathers information to provide assistance and service resolution. Work requires a certain degree of creativity and latitude. Works under general supervision. Provides support for projects.
Profile Description:
Uses a variety of systems and tools to promptly respond to inquiries received via inbound phone lines. Provides information to callers about various features of specific plan provisions and tools. Explains complex plan features and plan concepts to plan customers, retirees, and beneficiaries. Contacts customers and retirees as needed regarding exception situations.
Captures caller information on customer management system. May be required to follow up with customer to ensure service issue has been resolved.
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Contributes to process improvement by capturing voice of the customer feedback, participating in RCPS, suggesting counter measures and processing changes.
Assists managers with the review of administrative procedures to ensure consistency. Complies with all division policies and regulatory requirements. Execution of duties will necessitate a firm understanding of a variety of company policies, industry initiatives, and legal guidelines.
Participates in special projects as assigned by the manager
Other duties as assigned.
Knowledge & Experience:
High School diploma or equivalent. BA degree preferred
2+ years customer service experience
FINRA Series 6 and 63 or must be obtained within 90 days
In depth knowledge of products
Excellent verbal and written communication skills
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee’s request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please see our resources for applicants with disabilities.
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