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Job Responsibilities: Ticket/Gate Agent (Customer Service Agent) – IAH
Salary: 15 per HOUR
Company: Delta
Location: Houston, TX US
Educational requirements: High School
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
All Customer Service Agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
Customer Service Agents serving as Ticket Agents are the first to greet our customers to guide and assist them with the ticketing and baggage check-in process. You will:
Greet customers to guide and assist them with the ticketing and baggage check-in process.
Use a computer to sell print and reissue tickets.
Manage the check-in process ensuring that customers have the proper travel documentation.
Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
Practices safety-conscious behaviors in all operational processes and procedures.
Customer Service Agents serving as Gate Agents help our customers with routing trip planning and gate boarding. You will:
Use computers to assist customers with seat availability make gate announcements regarding the boarding process flight status checking and handling baggage managing and initiating the boarding process.
Operate jet ways to place them in position prior to aircraft arrival and lift opening closing and securing aircraft doors.
Practices safety-conscious behaviors in all operational processes and procedures.
What you need to succeed (minimum qualifications)
Demonstrates that privacy is a priority when handling personal data.
Embraces diverse people thinking and styles.
Consistently makes safety and security of self and others the priority.
High School diploma GED or High School Equivalency.
Must be at least 18 years of age.
Must be proficient in English.
Strong verbal and written communication skills using appropriate grammar tone and pronunciation.
Possess basic computer skills.
Must successfully pass a Customer Service Assessment.
Frequently lift bags or items weighing up to and including 50 pounds.
Occasionally lift bags or items weighing between 50 and 70 pounds.
Be willing to work a fixed and/or rotating schedule including afternoons evenings weekends and holidays.
Pass a post-offer pre-employment drug test.
Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
Must be able to pass an extensive post-offer pre-employment background check including fingerprinting and a criminal history record check required by federal law.
