Investigation Specialist – Online (Amazon jobs from home)
Job Responsibilities : Investigation Specialist – Online (Amazon jobs from home)
Salary : Competitive Salary
Company : Amazon
DESCRIPTION
The Supply Chain Loss Prevention (SCLP) Execution team is seeking an Escalations Specialist to support and analyze daily loss related escalations in Amazon’s growing supply chain. This role is an exciting opportunity to join a new team in a growing field for Amazon. This position will query and analyze data, drive process improvements, standardize current processes, and eliminate the root cause of defects within the existing systems. The Escalation Specialist will work directly with internal and external stakeholders to remove barriers and streamline operations.
Key job responsibilities
Key Responsibilities include, but are not limited to:
· Systematically intake, escalate, and triage problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Pull data from numerous databases (using Excel, SQL, or other data management systems) to perform weekly reporting and analysis.
· Upload Weekly Business Review (WBR).
· Support SCLP Execution’s internal customers (ROC, TOM, RSP, ASIST, and AGL) by acting as a liaison between them and SCLP Execution leadership
· Excellent communication, both verbal and written, as you will be required to create a narrative outlining your weekly findings and the variances to goals and present these findings in a review forum
· Identify unusual activity by deep diving, compiling, and leveraging information from internal reporting, data analysis, LP reported incidents, and retail theft trends.
· Identify and find solutions for current gaps in the reporting and the data points surrounding loss in the supply chain.
· Leverage fraud models/strategies to mitigate fraud/loss while minimizing customer and operation impacts.
· Work weekend shifts as needed, as this team provides tactical support to Amazon’s network seven days/week
BASIC QUALIFICATIONS
· A completed Bachelor’s Degree from an accredited university or 5+ years of professional or military experience
· 2+ years of work experience in the supply chain or loss prevention industry
· 1+ years of experience or coursework with data systems and data analysis
PREFERRED QUALIFICATIONS
· Degree in the Engineering, Supply Chain, Logistics, or Operations related fields
· 2+ years of pulling and analyzing large sets of data
· 1+ years of experience or coursework with SQL (i.e., multi-table joins, table creation, and data validation). Ability to use SQL to develop complex queries for ad hoc analysis requests.
· 1+ years of experience or coursework in relational databases (Access, MySQL, Oracle, MS SQL Server), Excel, HTML, CSS, JavaScript, Visual Basic, Windows operating systems)
· Knowledge of the supply chain or Amazon systems and fulfillment center processes
· Track record of calculated risk-taking to develop and deliver innovative solutions to meet or exceed customer expectations
· Excellent oral and written communication skills
· Ability to work independently in a fast-paced and rapidly changing environment
The pay range for this position in Colorado is $19 – 22/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base (CEPA) pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.
The base pay range for this position in Jersey City is $19 – 22/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Pay Transparency Regulation of Jersey City Municipal Code. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.
The base pay range for this position in Ithaca, NY is $19 – 22/hr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, or other benefits, dependent on the position offered. Applicants should apply via Amazon’s internal or external careers site.
The base pay range for this position in New York City is USD 19 – 22/hr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, or other benefits, dependent on the position offered. Applicants should apply via Amazon’s internal or external careers site.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $70,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
