Jobs Hiring: Accommodation Consultant (Remote/Work from Home Jobs)

Job Responsibilities : Jobs Hiring: Accommodation Consultant (Remote/Work from Home Jobs)

Salary : 62,000-$93,000 annually

Company : Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.


Job Description:
The Accommodation Consultant (AC) is the subject matter expert related to accommodations and sits within a team of peer consultants who support Sun Life Clients including the employers, employees for exploring and implementing workplace accommodations, leave as an accommodation and plans for both keeping and returning employees to the essential functions of their job.

In this role, you work within a team environment among a peer group and business partners with related subject matter expertise to service client needs related to absence, disability, and accommodations.


What you will do:

Provide day to day support of Sun Life client’s regulatory obligations under the Americans with Disabilities Act (ADA) alongside and in collaboration with the client HR and management team, specific to both leave and non-leave workplace accommodations.
Assist Sun Life client’s and their employees in the detailed components of the ADA interactive process to gather and clarify medical information; to evaluate and identify accommodation options and to provide the client necessary guidance to make an informed accommodation decision.
Facilitate and engage in interactive dialogue with employees, medical professionals, supervisors, and HR business partners to assist employees who require workplace accommodations based upon a medical condition.


Ability to provide effective and timely case management across a variety of Clients, with multiple points of contact while address any unique client or employee needs.
Document and track the request for accommodation including detailed points of contact and actions taken to coordinate the accommodation request.
Assist employers with development of essential function job descriptions.
Collaborate with disability and absence specialists to evaluate and support cases for accommodation support and coordination.


Work closely with Sun Life Legal to obtain advice concerning legal requirements.
Independently staying current on disability policies, State and Federal laws as well as regulations surrounding Absence, ADA and other relevant legislation.
Provide accommodation and return to work planning specific education to employers and employees.
Partner with external vendors and/or other resources to explore effective accommodation options as needed (e.g. Job Accommodation Network, EAP services, Ergonomic Evaluators…).


Protect and maintain personal health information with a high level of confidentiality abiding by Sun Life procedures and by HIPPA and ADA requirements, rules, and regulations as applicable.
Maintain claim file through up-to-date documentation of telephone calls and at-work/return to work activity as required by established procedures.
Participate in formal and informal file discussions to assist with action items and to proactively identify potential for vocational services.


What you will need to succeed:

Experience with ADA (Americans with Disabilities Act) and FMLA (Family and Medical Leave Act).
Ability to communicate effectively and professionally with a wide variety of both internal and external Sun Life business partners, peers, and resources.
Attention to detail with documentation, reporting, and communication.
Excellent Analytical skills and attention to detail.
Facilitation skills in a variety of circumstances and with a wide variety of input.  Ability to influence and teach.  This influence translates into business needs and goals supporting a client’s human resource capabilities.


Strong oral and written communication skills.
Self-directed with an ability to work independently and make independent judgments and decisions while also knowing when legal and compliance issues need to be escalated to Sun Life Law.
Strong organizational skills, including the ability to prioritize work and multi-task.
Strong research, analytical, critical thinking, problem solving skills and decision-making skills
Ability and desire to work in a fast-paced, service-oriented environment
Excellent verbal communication skills, with the ability to be both pleasant and professional
Strong interpersonal and customer service skills
Ability to initiate and prioritize regular work duties and projects
Detail oriented, organized, the ability to multi-task, and strong time management skills


Required Education and Skills:

Bachelor’s degree preferred in human resource management, vocational services, claims or the like.
2-4 years’ claims, absence, accommodations, or customer experience in insurance industry.
Prefer direct experience in two or more of the following areas: RTW Services, Labor Relations, Absence Management, Disability Claim Management, Workers Compensation
Strong computer skills, proficient in PC environment and MS Word, Excel, and email systems
Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom Sun Life does business


What is in it for you?

Excellent benefits with generous vacation and sick time, 401K match, noncontributory retirement plan, Paid Family Medical Leave, sabbatical program and much more.  Friendly, collaborative and inclusive culture.  Our agile work environment allows our employees the flexibility to give and feel their best at work.
It is the policy of SLF U.S. that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to age, race, color, religion, national origin, ancestry, gender, sex (including but not limited to pregnancy, childbirth, or breastfeeding), sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, medical condition, genetic information, marital status, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.


Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter – for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

If you are a Colorado resident, the minimum starting salary for this position will be $52,500 annually.

If you are a New York resident, the salary range for this position is $62,000-$93,000 annually.


Sun Life will consider various factors in determining the actual pay including your skills, qualifications and experience.  This position is also eligible for a broad range of competitive benefits including a choice of company-subsidized medical plans, consisting of network-based plans and plans offering the freedom to go to any provider and two company-subsidized dental plans. We also provide  company-paid Basic Life and Accidental Death and Dismemberment (AD&D) insurance and Optional Life Insurance that you may purchase for additional coverage. We offer a very generous Paid Family & Medical Leave program, LTD and attractive vacation and sick time. We provide voluntary supplemental health programs such as Accident and Hospital insurance and Critical illness and Cancer insurance. Tax-advantaged accounts include Health Savings Accounts, Health Care and Dependent Care FSA accounts and Commuter Benefit accounts. Our 401(k) plan consists of a company match and employer sponsored contributions.

# remote

It is the policy of SLF U.S. that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to age, race, color, religion, national origin, ancestry, gender, sex (including but not limited to pregnancy, childbirth, or breastfeeding), sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, medical condition, genetic information, marital status, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter – for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice. California Privacy Policy and Notice.

Job Category:
Claims – Life & Disability

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