Job Responsibilities : Jobs Hiring: Customer Account Support Specialist- 100% Remote
Salary : Competitive Salary
Company : American Car Center
Customer Account Support Specialist- 100% Remote
Category Customer Service/Support
Position Type Regular Full-Time
We are currently seeking collections professionals to help service our large, and growing, portfolio. If you are an ambitious, results oriented person, who has a natural gift for talking to people, we have an opportunity for you to come and join our team. This position will be 100% remote and expected to be available for shift requirements between the hours of 8:00am – 7:00pm CST Monday – Friday and 8:00am – 12:00pm CST on Saturday.
Contact customers to determine reason for payment delinquency and negotiate payments.
Handle accounts with speed and accuracy while maintaining professionalism.
Confirm and/or negotiate payment arrangements, research any discrepancies.
Complete phone calls to meet required performance standards and metrics.
Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures.
Uses computerized system for tracking, information gathering, and /or troubleshooting.
Document all accounts accurately, clearly, and concisely noting reason for delinquency.
Responds with accurate information pertinent to the callers’ questions using professionalism and integrity.
Adhere to all state and federal laws in the handling of accounts.
Excellent listening, oral and written communication skills.
Attention to detail.
Professional phone etiquette.
Good follow up skills.
Persuasive negotiation skills.
Microsoft Windows and Internet-based applications experience required.
Basic typing/data entry skills.
Ability to multi-task.
Ability to work a five-day workweek, including some Saturdays.
Education & Experience
High School or Equivalent Required.
Associates Degree or Bachelor’s Degree in business or related field may be used in lieu of experience.
Prior experience in financial services or similar industry preferred