The Refugee Services program provides supportive and supplemental services to refugees asylees Special Immigrant Visa (SIV) holders and eligible Humanitarian Parolees in Georgia in order to help newcomers move from surviving to thriving. Under the supervision of the Atlanta Employment Manager the DHS Admin Specialist with support the work of the employment and social adjustment teams in Atlanta and Savannah. DHS-funded programs at Inspiritus serve refugee and immigrant clients with employment income supports case management and English Language Instruction (ELI) services for up to 5 years after arrival in the United States. The Admin Specialist will be responsible for creating case files developing family self-sufficiency plans and assisting the team in documenting services in the DHS database monthly. She/he will be responsible for ensuring that all required documentation is complete and accurate and that all DHS client required information is collected and documented.
Essential Functions
Documents all services provided to clients in appropriate database(s)
Orients clients to DHS programs and conducts intakes and work plans as appropriate.
Develop family self-sufficiency plans and household budgets with clients served by the DHS employment team and conducts 6 month and 12 month follow-up.
Contributes to maintaining each clients DHS file according to contractual requirements.
Collaborates with Savannah Technical College to document English Language Instruction services and instruction.
Attends all required funder trainings.
Conducts case file reviews to ensure that all required documents are in the case file and that services are being provided according to contractual requirements.
He/she will conduct 90 day and 1 year follow-up with DHS employment clients as assigned.
Interprets for clients as required or arranges for interpretation.
Coordinates activities with related Refugee Services programs to ensure provision of high-quality services offered with efficiency and economy.
Provides back-up services for other DHS staff and for other Refugee Services staff as appropriate.
Performs the above duties at out-posted locations as assigned.
Maintains personal and professional boundaries in the performance of the job
Forges mutually respectful partnerships with clients co-workers and employers
Participates in Inspiritus functions and public relations activities
Participates in in-service training and conferences related to the programs
Conforms with and abides by all regulations policies work procedures and instructions
Complies with the various federal state or local laws that apply to and regulate their job duties
Performs other duties as assigned to meet program needs.
Competencies
Teamwork & Collaboration
Problem Solving & Critical Thinking
Cultural Competence
Demonstrate Ethical & Professional Behavior
Advance Human Rights and Social and Economic Justice
Initiative
Stress Tolerance
Adaptability & Flexibility
Partnership & Relationship Management
Supervisory Responsibility None
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. This position requires primary residence within the state of Georgia. Exceptions may be possible based on residence proximity to a metropolitan area where Inspiritus provides Refugee and Immigrant Services programming. Inspiritus Georgia-based Refugee and Immigrant Services offices are in Atlanta and Savannah.
Physical Demands Regularly required to talk and hear in person and on the telephone. Required to stand walk sit use hand to finger handle or feel objects tools or controls: and reach with hands and arms to operate computer and other office equipment. Employees frequently lift and or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5 p.m.
Travel Up to 25 %
Required Education and Experience
High School diploma and minimum of two years of previous direct work experience in administrative setting or an equivalent combination of education and experience
Excellent oral and written communication skills in English
Experience working in a culturally diverse environment
Ability to balance the needs of the client and the employer
Conviction about the capacity of people to grow and change
Ability to set limits and maintain the helping role of the practitioner
Excellent computer skills accurate typing and knowledge of Microsoft Word Excel and Outlook
Must have the ability to communicate with all persons in a culturally competent manner.
Must be sensitive to the service populations cultural and socioeconomic characteristics.
Preferred Education and Experience
Associates or bachelors degree
Familiarity with nonprofit databases
Experience with human services programs
Reads writes and speaks a relevant foreign language
Additional Eligibility Qualifications
None required for this position.
Work Authorization/Security Clearance (if applicable): N/A
AAP/EEO Statement : N/A
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
