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Job Responsibilities : Medical Equipment Driver & Customer Service

Salary : n

Company : Rotech Healthcare Inc.

Location : Fort Morgan, CO 80701 US

Educational requirements : High School

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About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators oxygen sleep apnea treatment wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products services and outstanding customer care through hundreds of locations across 45 states. For additional information visit our company homepage

Overview and Responsibilities

Job Summary

We are seeking a dedicated
Customer Service Technician to join our team. In this position you are responsible as needed for the delivery set up and maintenance of medical equipment oxygen and supplies and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources. This position pays between $15.87/hr – $23.00/hr depending on related experience.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.)

  • Adheres to company policies and procedures in regards to using personnel protective safety equipment
  • Assists with updating respiratory grid
  • Available for on-call assignments as needed
  • Completes all necessary delivery forms and paperwork including but not limited to invoices work orders manifests and logs patient care instructions route sheets etc.
  • Coordinates verification of Medicare Medicaid and private insurance coverage information
  • Delivers sets up and maintains equipment at the delivery address using company vehicle
  • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
  • Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
  • Maintains assigned company vehicle in a clean and safe working condition
  • Maintains referral log
  • Manages all aspects of intake: answering the phone and receiving faxes collecting patient and referral source information data input into IMBS printing tickets assembling charts and processing paperwork
  • Monitors office supplies
  • Observes additional needs that the patient may have and reports same during morning meeting
  • Prepares CMNs/SOPs for Sales Reps and documents on tracking log
  • Prepares complete and accurate files for Billing Department
  • Prepares tickets for daily routes
  • Provides service for walk-in patients
  • Reports equipment hazards and/or product incidents as required
  • Works with location personnel to coordinate deliveries
  • Performs other duties as assigned


  • Travel via company vehicle required to patient’s homes for set-ups and reoccurring delivery


Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen ( when applicable for the position )
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

  • High school diploma or GED equivalent required

Preferred Education and/or Experience

  • Experience with medical equipment preferred
  • Experience with medical billing practices and of billing reimbursement preferred
  • Experience in medical field and administrative record management preferred
  • One year of related work experience preferred
  • Medical terminology preferred

Skills and Competencies

  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal non-verbal written listening and visual)
  • Maintain confidentiality discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation organized time-management and deductive problem solving skills
  • Work independently and as part of a team

Machines Equipment and Technical Abilities

  • Mechanically inclined for the repair and troubleshooting of equipment
  • Successfully demonstrates loading unloading and proper tie down procedures as per company policy of transported cargo
  • Understands use of all applicable home respiratory equipment and supplies.
  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook Word and Excel
  • Office equipment; fax machine copier printer phone and computer and/or tablet

Physical Demands

  • May be required to comply with OSHA Respirator Requirements including but not limited to Medical Evaluations and Fit-Testing
  • Requires close vision to small print on computer and/or tablet and paperwork
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle
  • Requires lifting (minimum of 65 pounds) and transporting of patient equipment
  • Requires sitting walking standing talking and listening

Rotech Information


  • 401k
  • Medical Dental and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition program
  • Bonus and Incentive Opportunities
  • Cellular phone reimbursement

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Equal Opportunity Employer of Minorities Females Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits employs trains promotes transfers separates from employment and compensates employees without regard to membership in association with or perception of race color age gender gender identity religion creed national origin ancestry citizenship marital status veteran status sexual orientation physical or mental disability pregnancy or any other personal characteristic protected by applicable federal state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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