Learning Professional – Remote (work from home jobs education)

Job Responsibilities : Learning Professional – Remote (work from home jobs education)

Salary : 55,500.00 to $79,500.00

Company : PSCU

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Please note: Travel for this position is up to 40%

This position serves training and performance consulting needs of client members by effectively designing, developing, and delivering training programs, seminars, workshops, and guidance to member-owner’s employees, ensuring transfer of knowledge to improve performance.  The incumbent will provide comprehensive programs, which will develop and enhance skills of our member’s employees and enhance the relationship with member-owners, and ultimately improve the success of their business.

Role Responsibilities

Conduct comprehensive pre-conversion Credit/Debit/eCommerce training.  Provide post-conversion support, which includes critical decision-making, based on issues that arise; coordinate communication between member/owner executives and PSCU staff during conversion process while onsite
Partner with Learning Architect to design, develop, create, and update supplemental training materials to enhance training content, and delivery of training to members and PSCU employees

Perform needs analysis on a regular basis with credit unions, PSCU managers, supervisors, and staff to develop, maintain, and keep current existing classroom and self-paced training programs
Partner with Learning Architect to design, develop, maintain, and deliver interactive workshops, programs, and seminars for members and PSCU employees to enhance productivity and performance; develop exercises and reviews to assess participant’s knowledge and level of performance

Provide basic and advanced skills training for member/owner credit unions and PSCU staff.  This includes, but is not limited to: First Data system, and PSCU products, services, and financial solutions
Attain and master Level 1 & 2 Certification (as applicable) in member technical curricula within the first twelve (12) to twenty-four (24) months in the position and maintain proficiency; this includes Credit/Debit/eCommerce certification

Solidify and maintain strong member/owner relationships with minimum of 55 – 65 member/owners; serve as training contact; proactively communicate and anticipate training needs of member/owners, driving high client satisfaction scores
Become certified in design and facilitation of virtual and face-to-face learning as well as design and development of self-paced learning via various authoring tools
Serve as performance consultant for member-owner credit unions and PSCU staff in areas of certified content

Conduct analysis of the impact of training using all four levels of evaluation
Review and correct employee’s performance and production during training and transition into job function
Identify performance gaps during training and apply appropriate adult learning techniques to assist participants in reaching desired productivity levels
Apply appropriate judgment in reporting each participant’s performance identifying weaknesses and strengths, and make recommendation for improving performance

Maintain knowledge of validated techniques and theories of adult learning for development and implementation of training programs
Keep member relations and/or department management apprised of any issues that may warrant their attention with regard to member-owner credit union or PSCU staff
Assist coworkers in mentoring and knowledge transfer of certified content and development of conversion proficiency
Perform other duties as assigned

Role Requirements


Bachelor’s Degree in Education, Adult Learning, or Business Management, or equivalent combination of education and experience required.
Master’s degree in adult education preferred.


Five (5) years training and development experience, including needs analysis, program development, training delivery, and performance consulting required.
Five (5) years professional knowledge and experience in financial services (credit cards, merchant activity, debit cards, lending, etc.) required.

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:


$79,500.00*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.


At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

Beautiful, state-of-the-art campuses
Endless opportunities for advancement
Competitive wages
Generous paid time off and paid holidays

Our benefits package includes:

Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services
Dental and Vision
Basic and Optional Life Insurance
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Legal Plan

Pet Insurance
Adoption Assistance Plan
Mental Health and Well-being: Employee Assistance Program (EAP)
Mental health and Well-being: Virtual mental health support and resources
Tuition Reimbursement
Wellness program
Back-up child care program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.

Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver’s license, and proof of insurance at time of hire and annually.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. As a result, we are unable to proceed with applications from those state residents. Applicants are encouraged to apply for other available opportunities for which they qualify.

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status , or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster and the “EEO is the Law” Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

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