NOC Technical Support Specialist (No Degree/US Remote Customer Service Jobs)
Job Responsibilities : NOC Technical Support Specialist (No Degree/US Remote Customer Service Jobs)
Salary : 58,000 yearly
Company : Motorola Solutions
Company Overview
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview
The Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector. We are a 24X7, 365 Day a year operation with multiple shifts to properly support our customers.
Job Description
Swing Shift
(8×5 Shift): Monday-Friday, 2:00 pm to 10:30 pm (Pacific Time)
Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).
Qualifications
1+ years of technical support experience in a customer-facing IT service organization
Microsoft Windows OS (operating systems) support experience
Remote or virtual machine support experience a plus
Network fault monitoring dashboard experience
Experience with endpoint administration for security, patch, or backup management
Use of ServiceNow or Remedy for case and incident management
Exceptional written and verbal communication skills
Ability to remain level-headed and professional at all times
The expected salary for this role is $58,000
#LI-DB
Basic Requirements
Minimum of a high school diploma
1+ year of experience in Customer Service, Call Center, or Operations support
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions’ customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
Yes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits effective Day 1
401K with Company Match and Day 1 vesting
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or, any other protected characteristic.
