NOC Technical Support Specialist (No Degree/US Remote Customer Service Jobs)

Job Responsibilities : NOC Technical Support Specialist (No Degree/US Remote Customer Service Jobs)

Salary : 58,000 yearly

Company : Motorola Solutions

Company Overview 

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters. 

Department Overview 

The Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector. We are a 24X7, 365 Day a year operation with multiple shifts to properly support our customers. 

Job Description 

 Swing Shift 

(8×5 Shift): Monday-Friday, 2:00 pm to 10:30 pm (Pacific Time) 

Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls). 

Qualifications  

1+ years of technical support experience in a customer-facing IT service organization 

Microsoft Windows OS (operating systems) support experience 

Remote or virtual machine support experience a plus 

Network fault monitoring dashboard experience 

Experience with endpoint administration for security, patch, or backup management 

Use of ServiceNow or Remedy for case and incident management 

Exceptional written and verbal communication skills 

Ability to remain level-headed and professional at all times 

The expected salary for this role is $58,000 

#LI-DB  

Basic Requirements 

Minimum of a high school diploma 

1+ year of experience in Customer Service, Call Center, or Operations support 

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

Vaccine Requirement 

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy.  We strongly encourage all employees to be fully vaccinated.  Additionally, certain local governments or Motorola Solutions’ customers may have vaccine requirements that apply to some of our employees.  These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements. 

Travel Requirements 

Relocation Provided 

Position Type 

Referral Payment Plan 

Yes 

Our U.S. Benefits include: 

Incentive Bonus Plans 

Medical, Dental, Vision benefits effective Day 1 

401K with Company Match and Day 1 vesting 

9 Paid Holidays 

Generous Paid Time Off Packages 

Employee Stock Purchase Plan 

Paid Parental & Family Leave 

and more! 

EEO Statement 

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or, any other protected characteristic. 

Reviewed by EffizoJobs

 

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