Operations Associate (Remote Jobs Hiring)

Job Responsibilities : Operations Associate (Remote Jobs Hiring)

Salary : Competitive Salary

Company : Leap

About Us

Leap’s mission is to combat climate change by enabling a reliable electric grid that runs on clean energy. The electric grid is transforming from dirty (but predictable) fossil fuels to clean (but less predictable) renewable energy. To do so, the grid needs more flexible demand and supply to help maintain stability and reliability.

Leap plays a crucial role in opening up wholesale energy markets to all distributed energy resources, enabling our partners to get paid for providing flexibility to the grid.

Leap is a privately-held tech company with funding from top VCs and well-known energy entrepreneurs. Our core operations are in the San Francisco Bay Area and Utrecht (NL), but we are a distributed workplace with teammates based in Atlanta, Boston, Boulder, Chicago, Maui, and Washington, DC.

Who are we looking for?
We’re seeking an analytical and entrepreneurial individual to support Leap’s core business operations and help manage our partnerships with developers, aggregators and technology providers.


This role will drive our day-to-day asset enrollment operations and is best suited for someone who has an eye for detail and building processes. As you become an expert in this role, there will be opportunities to build technical skills by automating as much of the process as you can.

Additionally, there will be opportunities for strategic thinking by working with our product team to build the enrollment process into Leap’s platform and by expanding the enrollment process to new programs and markets.

We are a distributed team with North American operations located in Boston, Boulder, San Francisco and Washington, DC. For the right person, this position can be based anywhere in North America.

Here’s what we hope you bring:
Attention to detail and the belief in prioritizing accuracy over speed for optimal long-term results
Love of problem-solving and ability to chase down answers from other teams and colleagues in the company

Ability to own and execute key processes throughout partner and business operations
Ability to prioritize, juggle and execute tasks to work in a fast-paced startup environment
Empathy for partners and drive to design intuitive processes to meet their needs
Interest in working collaboratively with a diverse team of amazingly talented and fun people

Experience in renewable energy, energy efficiency or energy trading is preferred but not required
Exposure to SQL and either Python, R or Matlab, and an interest in growing your technical skills in SQL and Python

In this role you will:
Manage day-to-day enrollment operations, such as submitting data authorizations forms, registering meters in grid operator platforms, and following up with utilities about enrollment data
Work closely with our partners to support them through the enrollment process and handle exception cases

Build out scalable enrollment processes to enable our portfolio to grow to 100,000+ assets
Drive documentation efforts across the team for key processes and ongoing improvements
Pull and push data from our platform using Python, SQL and internal tooling to complete enrollment operations and report on enrollment conversion rates

Jump on opportunities to automate tasks using Python, SQL and internal tooling
Collaborate with our product team to give feedback on new enrollment features for our partners
What to expect from the screening process
Intro Chat: You’ll speak to a Recruiter about your background and interests and get a chance to learn more about Leap.

You’ll also have some time to ask questions.

Behavior Interview:

Chat with your potential future Manager via Zoom- you’ll chat for about an hour with the Manager and one of the people with whom you’ll be working. What are we looking for at this stage: Can the candidate provide the team with structure/guidance? Does the candidate have experience dealing with problems? How do they solve problems? How do they work cross-functionally? How do they execute? How do they communicate (can they communicate downward, upward laterally)? You’ll also have some time to ask questions of the team.

Technical Interview:

Chat with your potential future co-workers via Zoom- you’ll chat for about an hour with a few of the people with whom you’ll be collaborating. What are we looking for at this stage: How do they work, make decisions and process information? In-depth understanding of their business development management & energy storage experience. You’ll also have some time to ask questions of the team.

Compensation call:

A Recruiter will reach out to you with a salary range based on the criteria listed below to ensure there is alignment.  If so, a final interview will be scheduled.

Founder Interview: Chat with your potential future C-level executive via Zoom – you’ll chat for about 30 minutes with leadership.  What are we looking for at this stage: Will this person bring an aspect of diverse opinions, experiences, and specialized skills which enhances not just the team, but the overall company culture? You’ll also have some time to ask questions.

Background check: We’ll ask to speak with two to three people who can speak to your work.

Our decision: If you’re selected, we’ll make an offer and open the avenues for communication with our team members to support you in making your decision. If you’re not selected in the current round, we promise to give you some context as to why not, if you’d find that useful. Keep in mind that we’re growing, and we expect there to be many future opportunities!

Note that our clients are mostly US-based, and so we look for the ability to communicate with clarity in English, verbally and in writing.

Compensation & Benefits
Compensation We use a compensation calculator to keep the ranges as equitable as possible.  We start with a benchmark, then include a location factor and a compa ratio (your experience level).
Benefits100% Remote work with flexible schedule Healthcare + dental + vision coverage for you (and partner or family) 401(k) Life, AD&D, and long-term disability insurance. Paid parental leave Employee Assistance Program Unlimited paid time off, holidays (3 weeks minimum/year are encouraged).

What’s it like to work at Leap?

Product: At our core we are a tech company. We love technical challenges and build things that we are proud of and would like to use ourselves. Everyone is highly involved in building and designing our products, making them extremely valuable and a pleasure to use.

Purpose: Some of us worked in energy before, some of us haven’t. All of us would like to make a difference and do our part in helping the world move towards a more resilient grid run on renewable energy.

Fun: We work hard, but enjoy our time at work as well as outside of work. With the team spread out over multiple time zones we also embraced flexibility early on, and are focused on results instead of time spent in the office.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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