Follows established written procedures and guidelines provides technical and analytical support in a global operations support function for one or more operations product areas. Uses established techniques to analyze and resolve complex operations support problems/initiatives requiring exception handling and/or coordination of multiple operational and/or product/services specialists to resolve. May assist in managing projects and/or introduction of new initiatives systems products and services and processes coordination across multiple operations functions. Employees will have college degree (Associates or higher) or comparable work experience. Required skills include: expert Excel knowledge detail orientation ability to manage multiple priorities and multi task excellent time management and prioritization skills with ability to meet tight deadlines ability and willingness to continuously learn on the job ability to problem-solve and take ownership of process improvements ability to work in a team environment excellent verbal and written communication skills with ability to communicate with various stakeholders. Desired skills include: Business Finance Accounting Economics or similar major preferred and a basic understanding of and/or experience in financial service industry.
Department and Role Overview:
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. Multiple openings available
Primary responsibilities of the Refresh Analyst will include:
Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies procedures and regulatory guidelines
Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
Perform client refresh through the review of client documentation vendor databases and data entered into proprietary systems to ensure all refresh requirements are met
Ensure all jurisdictional regulatory requirements related to KYC are adhered to
Support business with KYC related queries and requests
Participate in remediation internal/external Audits
Required Skills:
Two or more years of financial services experience
Excellent verbal and written communications skills
Documented experience performing in a process-oriented production environment that changes periodically
Familiar with MS Office Suite (Excel/Word/Outlook/Access)
Proven ability to:
Work in a team environment
Organize work prioritize tasks and handle multiple assignments simultaneously
Successfully meet tight deadlines while ensuring data accuracy and integrity
Work and execute with minimal supervision or remote management
Desired Skills:
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience desired but not required
College degree (Associates or higher) or comparable work experience
