Paid Training: Corporate Travel, Group Air Desk Agent (Remote Insurance Jobs)

Job Responsibilities : Paid Training: Corporate Travel, Group Air Desk Agent (Remote Insurance Jobs)

Salary : Competitive Salary

Company : AAA Club Alliance

AAA Club Alliance is seeking an ambitious Group Air Desk Agent to join our Corporate Travel team! This position will be responsible for booking group air travel arrangements and will work with airlines and agencies directly.

**This is a work from home position; however, candidates must live within our territory to be considered.

Must be able to work specific hours as listed below:

Monday-Friday 8:00AM-6:00PM EST

To the qualified candidate, we offer:

A competitive starting hourly rate depending upon experience.
Comprehensive benefit package including, but not limited to: Nearly 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match up to 7%, Health, Dental, Vision, Prescription & Life Insurance, Tuition Reimbursement, and a complimentary AAA Premier Membership just to name a few of our offerings
Eligible for bonus program

The primary duties of the Group Air Desk Agent:

Researches availability of air at various destinations; conducting research, negotiates with airlines to secure lowest logical group rate and set up contract with airline.
Complete airfare analysis and block space.
Responsible for reviewing airline contracts to ensure booking to group specifics.
Responsible for following AAA scripting, processes, and Agency Technology (AT) rules.
Responsible for daily queue management and group ticketing.

Ensures all requirements of group/ticketing instructions followed/met for accurate ticketing.
Monitors fares/availability, communicates key information/risks to group contact on a timely basis.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Keep abreast of airline fare rules, industry standards.
Meet targeted productivity and accuracy expectations as well as all applicable deadlines.
Perform projects, duties and responsibilities as required or requested which could include, but not limited to, signing in to take “overflow” calls.
Completes other duties as assigned.

JOB REQUIREMENTS/QUALIFICATIONS (Education/Training, Experience and Certifications)

High school diploma or equivalent.
2 – 4 years of applicable experience, working with group travel preferred.
Proficiency on specified GDS. Sabre experience is required to be considered for this position.
Experience with International and Domestic Travel, ticketing and desktop booking systems.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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