For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.
If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”
This application is the first step in seizing your moment.
RISK ANALYST – Credit Card Fraud Risk
100% virtual training and remote work
Training begins: Day 1, Monday- Friday 9am to 5pm EST
4 X10 shifts available 4 X 10 (Wednesday – Saturday or Sunday – Wednesday ) 9am to 8 pm EST
Basic Function The objectives of this position is to ensure the timely analysis of all fraud situations impacting our Financial Institutions by using effective analysis and strategies that are deployed to mitigate maximum fraud loss to our member owners. Under minimal direction the Risk Analyst is responsible and accountable for providing operational risk assessments of the fraud mitigation tools, with a strong emphasis on analysis, design and technology associated with all aspects of fraud mitigation strategies, call queue creation, monitoring, support and management using quantitative methods to review data and increase efficiency, productivity and effectiveness. This position interacts directly with senior level management both at the financial institution and within PSCU. This position will coordinate communication with the FDWC, PSCU Service Centers, multiple internal departments and 3rd party vendor personnel on a regular basis.
Essential Functions & Responsibilities
Maintain extensive knowledge and serve as an operational support between PSCU business units and member-owner financial institutions by providing support of applications and systems used to mitigate fraud for debit and credit platforms.
Conduct analysis and resolve complex issues, with limited supervision, demonstrating various fraud tools, applications, and systems.
Proficient understanding of all aspects of the Fraud Detection Work Center (FDWC) call queues and Virtual Analyst queues that correspond to DefenseEdge business rules/statements, ensuring an effective and holistic approach to fraud reduction on behalf of PSCU member-owner financial institutions.
Independently develop, implement, and continually enhance fraud detection strategies and authorization decision rules that balance fraud loss reduction and member experience.
Serve as subject matter expert, participate in focus groups and conference calls and manage multiple projects simultaneously.
Independently perform research, analyze large amounts of data to monitor fraud losses and trends at financial institution levels.
Manage compromise card events on behalf of PSCU member-owners.
May be required to work extra hours in cases of business needs and/or emergencies, critical work function demands, disaster preparedness, operational work backlogs, or other circumstances as designated by the manager or senior management. This position may also be required to work occasional weekends & holidays in support of ongoing fraud prevention initiatives.
Use quantitative methods to analyze data in order to mitigate overall financial institution fraud losses while maintain acceptable levels of member impact.
Using various fraud tools, applications, and systems, 2 develop, implement, and improve comprehensive fraud detection strategies and authorization decision rules that balance fraud loss reduction, costs, and customer experience.
Possess independent critical thinking and timely accurate analysis are essential to reduce potential liability in fraud losses in the millions of dollars across all PSCU member-owner accounts.
Perform research and analyze of fraud data, making recommendations for greater effectiveness, lower false-positive rates, and department productivity gains. Prepare reports and deliver to internal and external customers.
Communicate professionally and accurately with financial institutions regarding identified fraud and recommendations associated with new channels of fraud mitigation and reduce fraud losses.
Self-directed individual must lead multiple responsibilities, prioritize daily job functions and complete assigned tasks with adherence to crucial deadlines. Must communicate effectively with senior management, staff members, clients, and vendors.
Develop and maintain strong relationships with other business units to ensure alignment in overall business outcomes. Work with internal business partners to improve the efficiency and effectiveness of the end-to-end process of member-owner risk/fraud detection and prevention.
Create professional presentations as the need arises for various fraud meetings and member-owner training functions. Ability to communicate via conference calls and deliver high quality PowerPoint presentations via webinars and face-to-face meetings with internal staff and member-owners.
Effectively facilitate and work on cross-functional teams and with all levels of management. Be a productive team leader/player and communicate effectively with management and team members.
Maintain proficiency in domestic and international fraud tendencies and procedures and all fraud prevention, control and detection systems.
Industry training and continuing education that may require travel to conferences and participation in industry webinars, reviewing fraud trend websites and publications, and maintaining communication with industry peers.
Perform other duties as assigned
Physical Demands
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
Specific vision abilities required by this job include close vision
Ability to occasionally lift/move up to 25 pounds
Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department. Other Physical Demands Supervisory Responsibility
Position Specifications
Education: Bachelor’s Degree in Business Administration or related field or combination of education and experience required.
Experience:
Three (3) years within the financial service industry required.
Two (2) years professional experience in risk management and/or fraud experience required.
Payments processing system knowledge preferred.
Experience with third party payment systems software preferred.
Project management experience preferred.
*** Advanced Excel skills using pivots and Fraud Rule Writing experience strongly preferred.
Knowledge, Skills, & Abilities
Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust
Ability to work a flexible schedule to meet needs of the business
Ability to exercise discretion and good judgement in making decisions, act independently and effectively on complex problem resolution, determine required resources and communicate client direction to all stakeholders
Ability to communicate effectively, positively and professionally at all levels with credit union operational staff and executives as well as internal support teams and leaders; Ability to build and maintain strong relationships
Proficiency in Microsoft Office applications, internet browsers, linked data analysis, Project management approaches, and Fiserv processing platforms
Ability to travel as needed (up to 15%) to successfully perform position responsibilities
Ability to be flexible and work under high pressure in a complex environment
Pay Equity
PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:
$46,700.00to
$65,366.66*Note: The amount shown is based on full time annual salary and would be prorated based on role.
In addition this position is eligible for an incentive plan, based on performance.
Benefits
At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.
Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.
PSCU offers:
Beautiful, state-of-the-art campuses
Endless opportunities for advancement
Competitive wages
Generous paid time off and paid holidays
Our benefits package includes:
Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services
Dental and Vision
Basic and Optional Life Insurance
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Legal Plan
Pet Insurance
Adoption Assistance Plan
Mental Health and Well-being: Employee Assistance Program (EAP)
Mental health and Well-being: Virtual mental health support and resources
Tuition Reimbursement
Wellness program
Back-up child care program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.
Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver’s license, and proof of insurance at time of hire and annually.
All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!
As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. As a result, we are unable to proceed with applications from those state residents. Applicants are encouraged to apply for other available opportunities for which they qualify.
PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status , or membership in any other group protected by federal, state or local law.
PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster and the “EEO is the Law” Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.
