Paid Training Remote Customer Service Representative – (No Degree/work from home full time jobs)

Job Responsibilities : Paid Training Remote Customer Service Representative – (No Degree/work from home full time jobs)

Salary : 14 an hour

Company : Firstsource Healthcare

Healthcare Inbound Call Center Representatives – REMOTE WORK FROM HOME – Second Shift

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.


We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.


Job Overview: 

The 4-Week Training schedule is Monday – Friday 10:30am – 7:00pm EST (Eastern Standard Time)
The Production Hours of Operation are Monday – Friday between the hours of 7:00am – 7:00pm EST

(2nd shift 10:30am – 7:00pm EST is the likely assignment)
Our Agents earn $14 per hour
Agents in production are eligible to earn bi-weekly attendance incentives & monthly KPI incentives
Call Service Representatives provide new and existing members and providers with the best possible customer service in relation to billing, claims, enrolment, benefits, general inquiries, and complaints.


Key Roles and Responsibilities: 

Call Center environment
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Maintain awareness of the way performance and actions affect members.
Web camera visibility
Schedule Flexibility


Key Performance Indicators: 

Inquiry Accuracy and Completeness
Productivity
Call Resolution
Overall Satisfaction
Call Handle Time


Reporting Structure: 

Reporting to a Supervisor and Manager


Qualifications
Qualification & Experience:

Customer service experience
Healthcare experience
Call Center experience
Data entry experience
Must have a private workstation to perform your work
Must have Internet to include a router with Ethernet jack for connectivity to PC


Know How 

Ability to navigate multiple computer screens
Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
Must be reliable and punctual
Work effectively in a team environment
Work independently without constant supervision
Positive professional attitude
Detail-oriented
Computer literate
Strong reading comprehension and writing skills
Problem-solving skills.


Personal Attributes/Traits
Competencies (*Include 1 of the key competency roles for TLs and below)
Consultative
Business Foresight
Socially confident
Influencing Others
Achievement oriented
Fostering Partnerships with Customers
Decisive and action oriented


Managing Transformation
Creative
Driving Excellence
Eager to learn
Leading Teams
Resilient
Working Across Boundaries

Primary Location
: United States-Remote-Remote
Job
: Associate
Organization
: HPHS – Onshore Operations

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