Job Responsibilities : Paid Training Remote- LICENSED Customer Service Representative (Work from Home Insurance Jobs)
Salary : 37,100.00 – $43,500.00/Yr.
Company : Liberty Mutual Insurance
We are currently hiring for start date of January 17th
Shift Start Times will begin after 10:30am EST
As a Gold Trusted Advisor, we operate as an extension of our independent agents. As a licensed agent you will support our Independent Agents and policy holders 24 hours a day/7 day a week/ 365 days a year. Taking inbound phone calls, building rapport, expressing empathy, quickly identifying, and resolving the customers’ needs while educating them on products and services we offer to protect what they value most.
At the heart of growing our program is you – our valued employee! We focus our efforts to help you become a subject matter expert as a Gold Trusted Advisor and create a development plan for your future career with Liberty Mutual/Safeco Insurance.
Our hours of operation are from Sunday through Saturday, 7:00am-12:15am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout. The paid training is Monday – Friday between 7am-3:30pm PST (40 hours per week) for approximately 8 weeks.
An Active P&C Personal Lines License is REQUIRED
The following states/districts are EXCLUDED from eligibility at this time: Alabama, Alaska, Arizona, California, Georgia, Hawaii, Illinois, Kansas, Kentucky, Montana, New York, Maryland, Nevada (can offer to NV if already licensed), Tennessee, Washington DC
Working in a fast-paced call center environment taking inbound phone calls back-to-back with a structured schedule
Held to high standards to meet/exceed targeted metrics and objectives related to schedule adherence, call handling time, and lead generation
Interprets policy contracts to insured based on expert knowledge of personal lines auto products
Understands aspects of billing systems as it pertains to policy coverage
Identifies and communicates transactions and impact to policy premium
Evaluates and makes decisions regarding exceptions to payment plan and fees
Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient
Develops and maintains product, procedural and technical systems knowledge
Completes licensing and continuing education requirements
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business
Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services
Maintains and tracks accurate data in various computer systems
Active P&C Personal Lines License is REQUIRED
Ability to be licensed in 50 states
Associate`s degree in a business-related field or equivalent training recommended
Minimum of 18 months work experience required in a fast-paced environment
Ability to review, record and organize written data from a variety of sources with no pre-established format
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment are required
Proficiency with computers is mandatory
Knowledge and ability to use Microsoft office tools is necessary
Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward in having you join us to help achieve our goals together.
Bilingual – Spanish/English skilled candidates encouraged to apply
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.