Paid Training Remote: Rep, Logistics Call Center- Hiring Event- 12/8 from 2-6 PM (Work from Home)
Job Responsibilities : Paid Training Remote: Rep, Logistics Call Center- Hiring Event- 12/8 from 2-6 PM (Work from Home)
Salary : Competitive Salary
Company : Quest Diagnostics
Rep, Logistics Call Center- Hiring Event- 12/8 from 2-6 PM
Overview
Logistics Call Center Rep- hiring various schedules. Onsite for 3 months of training, then transition to Work from Home- REMOTE.
***ONSITE HIRING EVENT- December 8th 2-6 PM. ***
Address: 9601 Renner Blvd, Lenexa, KS 66219 USA
We will provide you with a career with a leader in the healthcare industry, by offering a wide variety of opportunities, a diverse work environment, and a robust rewards package! We provide you with the tools & support to learn, grow and advance in a healthcare/logistics operations career.
Quest Wants you!
Do you want to make an impact on the health of people in your community?
Do you like to interact w/ people on the phone? (Have you provided services to the public via the telephone before)
Are you tech savvy? (Have used handheld scanners, Smart Phone, Computers)
What we offer:
Career with a Leader in the Diagnostics Laboratory industry
Competitive Salary
Annual merit increases and bonuses
Career Advancement Potential
Benefits/Perks:
Annual Bonus Plan
Day 1 Medical/Mental Health/Dental/Vision for FT
15 PTO days first year
401K matching
Employee Business Networks supporting Diversity and Inclusion
Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
Training provided!
Expectations:
Receives phone calls from clients, documenting detailed information, for specimen pickups transported to the lab
Work collaboratively with co-workers, leaders and cross functional team members
Maintain effective, level of communication with Local Leadership, to report service impacting issues.
Strong organizational skills Ability to follow company and department policies and procedures
Ability to handle multiple tasks and work in a fast-paced environment
Responsibilities
Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment
Ability to learn Dispatch Application and accurately enter pick up requests
Strong attention to detail and adherence to process and procedure.
Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
Ability to determine if pick-up can be performed as requested by the client based upon multiple factors
Well organized, utilizes on-line job aides, maps etc. and can locate information readily
Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift
Attends huddles, stays current on email and video communication
May assign pickup and delivery destinations to courier
Professionally interacts with external/internal clients, co-workers, and Leadership across all functions.
Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability
Excellent verbal and written communication skills
Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Ability to maintain confidentiality concerning information and data received
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
May include other tasks as assigned
Qualifications QUALIFICATIONS
Required Work Experience:
1+ years Customer Service or Logistics experience required
Preferred Work Experience:
Call center experience preferred
Physical and Mental Requirements:
N/A
Knowledge:
General knowledge of logistics operations
Skills:
Functional/Technical Skills
Integrity and Trust
Customer Service
Drive for Results
Composure
EDUCATION
Associates Degree
High School Diploma or Equivalent(Required)
