Job Purpose: As the first point of contact for the majority of our consumer and customer inquiries the Customer Care Coordinator will be empowered to provide a positive experience to those reaching out with concerns compliments and other inquires. While communicating and partnering effectively with teams across the organization you will work to ensure each customer receives a timely appropriate response.
Essential Duties and Responsibilities:
Manage responses to consumers by communicating effectively to alleviate concerns as well as provide timely responses to their questions through email phone calls and chat
Coordinate efforts with QA and Food Safety Marketing and/or Sale teams as needed to ensure that issues are resolved internally and externally
Build and manage consumer database to track all consumer contact and responses
Utilize ERP System to track inquires to identify trends
Prepare provide and report on Customer Service Analytics that measure satisfaction suggestions and concerns on a monthly basis. Deliver monthly recap of consumer inquiries/trends and prepare for Company Leadership
The primary responsibilities of the Customer Care Coordinator within Foodservice are to:
Ensure all Foodservice quality concerns are documented and relayed to the quality assurance department.
Relay all Foodservice inquiries to the appropriate Foodservice Sales Director
Alignment with Core Values of the Company
Respect & Value Our People
Stay in Front of Change While Reducing Costs
Delight our Customers
Food Quality & Safety
Qualifications/Required Skills of the Position:
Education and/or Experience: High School Diploma or equivalent customer service experience
Language Skills: Exhibits effective reading written and verbal communication skills excellent telephone skills and thorough knowledge of grammar spelling and punctuation
Computer Skills: Must be proficient with Excel including pivot tables sorting spreadsheets tables formulas charts and graphs; PowerPoint presentations including graphs and charts
Work Environment: The position is a remote position with access to the corporate office and other Idahoan location as needed for training.
Reasoning Ability: Demonstrates the self-confidence and maturity to make decisions and solve problems with minimal direction. Organized and able to manage and prioritize multiple projects simultaneously.
Interpersonal Skills: Team player flexible and accepts changing assignments and accountabilities.
