Part Time Jobs Idaho Falls | Customer Care Coordinator Jobs Apply

Job Responsibilities : Customer Care Coordinator (Part Time)

Salary : $26000 Per Year

Company : Idahoan Foods, LLC

Location : Idaho Falls, ID US

Educational requirements : High School

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Job Purpose:
As the first point of contact for the majority of our consumer and customer inquiries the Customer Care Coordinator will be empowered to provide a positive experience to those reaching out with concerns compliments and other inquires. While communicating and partnering effectively with teams across the organization you will work to ensure each customer receives a timely appropriate response.

Essential Duties and Responsibilities:

  • Manage responses to consumers by communicating effectively to alleviate concerns as well as provide timely responses to their questions through email phone calls and chat
  • Coordinate efforts with QA and Food Safety Marketing and/or Sale teams as needed to ensure that issues are resolved internally and externally
  • Build and manage consumer database to track all consumer contact and responses
  • Utilize ERP System to track inquires to identify trends
  • Prepare provide and report on Customer Service Analytics that measure satisfaction suggestions and concerns on a monthly basis. Deliver monthly recap of consumer inquiries/trends and prepare for Company Leadership

The primary responsibilities of the Customer Care Coordinator within Foodservice are to:

  • Ensure all Foodservice quality concerns are documented and relayed to the quality assurance department.
  • Relay all Foodservice inquiries to the appropriate Foodservice Sales Director
Alignment with Core Values of the Company

  • Respect & Value Our People
  • Stay in Front of Change While Reducing Costs
  • Delight our Customers
  • Food Quality & Safety

Qualifications/Required Skills of the Position:

Education and/or Experience: High School Diploma or equivalent customer service experience

Language Skills: Exhibits effective reading written and verbal communication skills excellent telephone skills and thorough knowledge of grammar spelling and punctuation

Computer Skills: Must be proficient with Excel including pivot tables sorting spreadsheets tables formulas charts and graphs; PowerPoint presentations including graphs and charts

Work Environment: The position is a remote position with access to the corporate office and other Idahoan location as needed for training.

Reasoning Ability: Demonstrates the self-confidence and maturity to make decisions and solve problems with minimal direction. Organized and able to manage and prioritize multiple projects simultaneously.

Interpersonal Skills: Team player flexible and accepts changing assignments and accountabilities.

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