Professional Services – Engagement Lead (Remote/Work from Anywhere)

Job Responsibilities : Professional Services – Engagement Lead (Remote/Work from Anywhere)

Salary : Competitive Salary

Company : Paymentology

Paymentology is the first truly global issuer-processor. We enable banks and high-performing fintechs to issue cards anywhere in the world, and scale up rapidly as they grow. Our superior cloud-based infrastructure, vast global presence, and richer, real-time data set us apart as the leader in payments.

With clients such as Revolut, Standard Chartered, Mox, Standard Bank, Livi, Tyme Bank, Agoda, NatWest’s Mettle and more, Paymentology has a proven track record of providing innovative, trusted, robust and scalable processing for banks across the globe.

Working with the teams responsible for adding exciting new clients to our existing client base you will have the opportunity to work wot some of the leading innovators in our space and assist in the definition of groundbreaking solutions. These solutions help our clients differentiate themselves in this fast-paced market with unique offerings to their clients leveraging the Paymentology offering.

The flexibility of our platform enables clients to be truly innovative and at times our clients push us into new ground that the Professionals Services team are responsible to define, feed into our product team and enable our Implementations Team to deliver.

You will lead the Professional Services engagements with clients to drive the delivery of all required workshops and artefacts. As our Engagement lead you will manage all internal dependencies across various departments (Legal, Infrastructure, Product).

This role will be key in accelerating the process of getting clients from initial engagement with the Sales team to ready for handover to Implementations.

This will involve:

• Scoping out any work that is needed outside of the standard capabilities

• Working with the Product Team to define the requirements

• Including this and the relevant costing (where applicable) in the relevant contractual documents

• Handing this off to the Product and Implementations Teams for development

This role will be reporting into the Global Head of Professional Services.

With the guidance from the Global Head of Professional services you will be defining solutions ideally utilizing standard products and only where necessary, define the solutions.

What it takes to succeed:

We are looking for someone with + 10 years industry relevant experience that has Business Solution Engineering experience. Ideally coming from a consulting background with one of the Big financial services consulting houses. Card Management System / Core Banking Experience ideally in a Fintech. A working knowledge of Cloud Solutions (AWS/AZURE/Oracle) is preferred.

Working with almost all areas of the business including Sales, Product, Infrastructure, Implementations and Legal / Commercial you will need to have strong organizational and motivational skills as you will be constantly challenging the status quo.

Creating value for our clients and internal teams is core to the Professional Services team. In defining the solutions for our clients and teams you will be constantly pushing the Paymentology platform to new ground breaking areas of this exciting market.

You will be working with the leading minds on our space and constantly challenging the status quo as we develop a faster, more flexible and secure product.

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, diverse teams built from different backgrounds, experiences & identities.

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