Program Analyst II (Selective Certification – Victim Resources Specialist)

Job Responsibilities : Program Analyst II (Selective Certification – Victim Resources Specialist)

Salary : n

Company : City of Oakland, CA

Location : Oakland, CA 94612 US

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The Position

The City of Oakland is an equal opportunity employer that values workforce diversity inclusion and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture community and individualism of employees.

The City of Oakland is currently recruiting a highly qualified candidate for a Program Analyst II position within the Oakland Police Department (OPD) with a selective certification in Victim Resources Specialist. The ideal candidate must have a passion for services to others be empathetic compassionate a problem solver and have the ability to interact with people from various socio-economic levels and diverse cultural backgrounds. The ideal candidate must also be an excellent listener and communicator so that they can completely address the needs of victims and survivors of traumatic experiences.

The Victim Resources Specialist will serve as the mandated Victim of Crime Liaison Officer for OPD per CA Govt Code 13962. The position will organize facilitate and implement victim support initiatives and provide direct information referral and advocacy services for victims of crime and survivors in a trauma-informed manner. It requires a working knowledge of the array of community services and community support providers that complement OPD’s work. This specialized position will help OPD better support the trauma-based needs of victims and survivors specific to those affected by violent crimes in Oakland.

Under general supervision performs program planning research analysis and development; writes grant proposals and submits applications; implements and monitors programs; prepares reports and drafts proposed programs; performs needs assessment; provides assistance to community organizations district boards and citizen advisory bodies; provides lead direction to assigned staff and performs related duties as assigned.

This is a journey-level classification in the series. The incumbent develops programs finds sources of funds administers programs and evaluates results. The incumbent works independently with limited supervision. Program Analyst II differs from Program Analyst III in that the latter may supervise professionals or act as a team leader on complex projects.
A Program Analyst II receives general supervision from a Program Analyst III or other management staff and may provide lead direction over clerical or temporary staff.

Selective Certification (Victim Resources Specialist)
This recruitment is being announced in accordance with Section 5.03 of the Civil Service Rules. The eligible list generated from this announcement will only be used to fill Program Analyst II positions specialized in Victim Resources Specialist including full-time and permanent part-time positions if applicable and may be used to fill future vacancies with the same Selective Certification.
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Working for the City of Oakland
Examples of Duties

Duties may include but are not limited to the following:

For General Program Analyst II Positions

  • Translates ideas and concepts into fundable programs or projects; develops strategies to locate funds for programs; coordinates funding requests and contract implementation with public service agencies; arranges supplemental funds and program revisions when needed.
  • Writes grant proposals and applications; reviews and evaluates grant documents to ensure compliance with grantor and City standards; administers grant programs; develops and monitors required grant procedures.
  • Acts as program leader including the planning and implementation of programs preparing budgets identifying sources of funds developing and negotiating contracts resolving problems and communicating with participants.
  • Designs negotiates and administers contracts with service providers; monitors contracts to ensure compliance; conducts site visits; reviews invoices and recommends payments to contractors and consultants.
  • Provides staff assistance to citizen advisory bodies committees and commissions; facilitates meetings of community organizations district boards and neighborhood groups relating to the development and implementation of programs;
  • Writes reports letters agendas and minutes; researches prepares and analyzes complex reports.
  • Makes public presentations relating to assigned programs; prepares written material for public distribution.
  • Reviews and prepares City Council agenda materials; prepares staff reports.

For Selectively Certified Positions in Victim Resources Specialist:

  • Assess the trauma-based needs of crime victims and facilitate service provision in a sensitive and trauma-informed manner; provide referrals for direct services follow-up care and criminal justice support.
  • Contact victims of violent crimes and impacted family members to explain the California Victim Bill of Rights the investigative process and provide information about the California Victim Compensation; assist victims with filing related claims.
  • Protect and advocate for the rights of victims provide necessary information and work to prevent further victimization.
  • Inform victims about police procedures (criminal investigative process) court procedures community resources and available programs that will assist victims during the aftermath of a crime.
  • Accompany victims to court assist with filing claims with the Alameda County Victims of Violent Crime Services and provide pertinent information on social service agencies and programs.
  • Serve as liaison with victims prosecution law enforcement court officials service providers City departments internal and external stakeholders and other groups.
  • Provide crisis intervention and referrals for supportive counseling to minimize the traumatic impact of crime and the criminal justice process.
  • Assist family members with the release and recovery of victim possessions (car phone wallet jewelry etc.) and help them access and navigate a variety of available support services.
  • Enhance and formalize a network of support for victims of violent crime in Oakland.
  • Develop working relationships with neighborhood organizations and faith-based communities in support of violence prevention efforts.
  • Provide State of California mandated Victims of Crime annual training to the OPD officers and nonsworn staff.
  • Create and maintain communication tools for OPD officers and for general public use such as brochures pamphlets and the OPD Victim Services webpage.
  • Represent the Victim/Witness Program in community events; or provide training on victim services.
  • Use the police department’s database to obtain and review police reports to assist with preparing cases for trial.
  • Track cases and services provided to victims using a case management system; prepare reports; analyze results.
  • Perform administrative functions such as preparing paperwork related to victim services composing letters and narrative reports filing faxing answering phones and ordering program supplies.
Minimum Requirements for Application

Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.


Bachelor’s degree in business or public administration social work behavioral sciences or a related field from an accredited college or university.

For this selectively certified vacancy the following special education requirements are preferred:
A bachelor’s degree in social work psychology counseling criminal justice human services or related field.


Three years of relevant experience in the particular area of program administration.

For this selectively certified vacancy the following special experience requirements include:
Three years of experience providing advocacy support and direct service referrals to families and individuals that are exposed to crime trauma and other traumatic situations or circumstances.


Successful incumbents in this position are expected to operate automotive vehicles in the performance of assigned duties. Due to the nature of the assignment and the hours worked public transportation may not be a cost effective or efficient method for traveling to the various locations required. Individuals who are appointed to this position will be required to maintain a valid California Driver’s License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.


For General Program Analyst II Positions


Considerable knowledge of:

  • Principles and practices of program management.
  • Grant writing and reporting procedures.
Working knowledge of:

  • Research and analysis techniques.
  • Computer applications including word processing spreadsheets databases and project management.
  • Community resources and organizations.
  • Public contact and community relations techniques.
  • Budget development and administration.
Ability to:

  • Plan organize direct and evaluate programs.
  • Analyze professional reports and implement individualized education plans.
  • Communicate effectively in writing and orally with the public including City departments and State agencies.
  • Interpret federal and state regulations pertaining to block grants.
  • Work independently and set priorities.
  • Maintain accurate records; prepare clear concise reports.
  • Prepare and administer grants.
  • Perform project management and supervision.
  • Conceptualize programs in response to constituent needs and request for proposal requirements; develop appropriate budget organizational and staffing structures.
  • Prepare analyze and interpret complex reports of a general or technical nature.
  • Establish and maintain positive relationships with both governmental and non-profit agencies community leaders and program constituents.
  • Communicate effectively and persuasively in both oral and written form with a diverse group.
  • Establish and maintain effective work relationships with those contacted in the performance of required duties.

For Selectively Certified Positions in Victim Resources Specialist


Knowledge of:

  • Applicable state laws and the criminal justice system.
  • Techniques of assessment and crisis intervention and trauma-based approaches.
  • Concepts principles and dynamics of working with crime victims and their related needs.
  • Government non-profit and community agencies and resources in Oakland and Alameda County community resources and organizations.
  • Violence prevention/Intervention and conflict mediation principles.
Ability to:

  • Listen with a strong sense of compassion and empathy.
  • Handle sensitive and stressful situations with tact and diplomacy.
  • Relate to people with a wide variety of needs and concerns while maintaining patience and understanding.
  • Work with individuals of different backgrounds and disciplines.
  • Work with victims of crime in a trauma-informed manner.
  • Handle conflict with effective crisis management and communications skills.

Supplemental Information

The Selection Process

Stage I: The first stage in the selection process will consist of a review of each applicant’s employment application and supplemental questionnaire for minimum qualifications (weighted pass/fail).
Stage II: The second stage will consist of subject matter experts evaluating and rating the completed supplemental questionnaires. Applicant responses to the supplemental questions must demonstrate the knowledge skills and abilities listed in the qualifications section of this announcement. The evaluation of supplemental questions will be weighted 100% of an applicant’s score (before residency seniority and/or veteran points if applicable) and will determine rank on the eligible list. The ranked eligible list will be developed directly from the results of the supplemental questionnaire screening. Candidates must earn a scale score of 70 in this examination process to be placed on the eligible list for employment consideration.
The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

NOTICE: The City of Oakland has adopted a COVID-19 Employee Mandatory Vaccination Policy. Under the policy all employees must as a condition of employment: (1) report their vaccination status to the City no later than November 15 2021; and (2) be fully vaccinated and verify that vaccination status to the City no later than November 29 2021 unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption or unless stricter State or Federal legal requirements apply. If offered employment you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption which will be required prior to your start date. You may read the entire policy here (Download PDF reader).

How to Apply
Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system.
APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at
If you do not have access to a computer there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department 150 Frank H. Ogawa Plaza 2nd Floor Oakland CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).

Our online application system is provided by NeoGov. If you have problems while applying online please contact NeoGov’s Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time Monday – Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however we are unable to provide technical support for the online application system.

The City of Oakland is an EEO/ADA Employer.

The City complies with all Federal State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race color religion national origin ancestry sex gender age veteran status disability marital status gender identity or sexual orientation.

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