Cobb County Fire and Emergency services is actively seeking a Public Services Technician III to perform customer service duties with an emphasis on processing transactions and collecting payments.This position is located at the Cobb County Fire Department Headquarters.
Cobb County Fire & Emergency Services is one of the few county fire departments that has an ISO 1 rating as well as holding the designation as Internationally Accredited through Center for Public Safety Excellence (CPSE) and Commission on Fire Accreditation International (CFAI). There are approximately 29700 fire departments in the United States. Of these fire departments only 106 departments have an ISO 1 rating. Additionally there are only 290 agencies accredited by CPSE/CFAI in the United States. Only 12% of the US Population is protected by an accredited fire department.
Cobb County Fire & Emergency Services Facts:
Over 700 sworn personnel
Over 63000 calls annually
Covering 305 square miles
Serving over 755000 residents
29 Stations (13 Advanced Life Support Stations)
29 Engines
8 Aerial Ladder Trucks
9 Rescue Vehicles
2 Technical Rescue teams
2 Hazmat teams
1 MedOps Team
2 Boats for river/lake rescues
Click here to learn more about Cobb County Fire & Emergency Services.
Full-time employees of Cobb County Government are offered a comprehensive and competitive benefits package that may include but is not limited to the following:
Click here to view details of current employee benefits.
Paid Vacation Leave
13 days per year / 1 year of service
15 days per year / 5 years of service
20 days per year / 10 years of service
22 days per year / 15 years of service
25 days per year / 20 years of service
Holidays
12 paid holidays per year
Paid Sick Leave
Accumulates at 4.0 hours per biweekly
Paid Military Leave
Up to 18 days per year
Parental Leave Policy
Eligible full-time employees will receive six weeks paid time off to care for and bond with their newborn or newly adopted child.
Bereavement Leave Policy
Full-time employees will receive up to 3 days of bereavement leave with pay for up to 24 hours.
Free Wellness Clinic
A free health clinic is available for all Cobb County Employees and their dependents who have insurance with Cobb County. The clinic offers sick and well checks and many prescription medications at no cost to the employee.
Fitness Centers
Multiple fitness centers with both strength and aerobic training equipment available at no-cost to employees.
Tuition Assistance
Tuition assistance is available for you while you complete a college degree or certification. Reimbursable amounts are dependent upon available funding and will be proportionately distributed to all pre-approved applicants on a quarterly basis.
Essential Functions
Performs customer service functions according to area assignment: greets visitors answers telephones and assists customers citizens and taxpayers; provides information regarding Cobb County services programs policies and procedures; refers callers or visitors to other staff members as appropriate; and takes and/or messages as necessary.
Receives records and prepares receipts for payments for unit specific fees/services; answers questions regarding accounts business classifications charges and fee schedules taxes property ordinances policies procedures etc.; and processes related documentation according to established procedures.
Assists staff or customers in resolving disputes or conflicts concerning payments fees penalties procedural or legal requirements for assignment area: interacts with staff from other departments and outside agencies to conduct research exchange information respond to inquiries and resolve problems.
Performs a variety of money management functions: verifies money inventory at beginning of the day; performs daily counting and cash drawer balancing of all monies transacted; performs calculations and prepares appropriate tallies and documentation; and verifies amounts before turned in at the end of the day.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by two years of experience in customer service or cashiering; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this job.
Physical Abilities
Tasks require the ability to exert very moderate physical effort in light work typically involving some combination of stooping kneeling crouching and crawling and which may involve some lifting carrying pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
