Job Responsibilities : REMOTE: Area Manager, Devices – eero, Offline Retail Team (Amazon online jobs)
Salary : 53,800/year – $129,400/year
Company : Amazon
Area Manager, Devices – eero, Offline Retail Team
Job ID: 2302620 | Amazon.com Services LLC
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. The devices business is one of the most innovative and fastest growing at Amazon, and every day, we invent on behalf of our customers, partners, and communities.
As a part of the Offline Marketing and Sales team, you will support our eero products and services. Our customers inspire us, and they’ve been at the heart of how we invent and evolve our products, services, displays, customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers, and as a team we strive to provide the best customer experience possible.
As an Area Manager, you will lead a team of Market Trainers, and report to a Regional Manager. You will be responsible for hiring, coaching & development, and performance management of your team. You will own your area, ensuring that your team is executing the Amazon in-store experience correctly – owning resets, training, and other in-store deliverables. You will consolidate market insights and retail trends, impacting the direction of Amazon Devices and Services. Area Managers are expected to work flexible hours, including nights and weekends. The role requires 50% travel, or as required.
Preferred locations are New York, Dallas, Los Angeles, San Francisco, Miami, Fort Lauderdale or Tampa
Your team of Market Trainers will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. They serve as the Amazon expert, relying heavily on their ability to influence without authority to drive project deliverables. They will execute and manage in-store product transitions and retailer communications, while collecting market insights. They will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory.
Key job responsibilities
In this role you will:
Drive KPIs to increase sales through the offline retail channel
Create programs and mechanisms that will enable Market Trainers to target highest value regions, accounts and stores
Directly oversee 6 to 10 Market Trainers within a given area where you will coach, develop, and performance manage the team across multiple states
Interview, hire, build a talent bench and manage a team with accompanying responsibilities of allocating and directing work
Perform store walks and other audits, conduct one-on-ones with employees, engage with associates and retail managers, and provide feedback on the health of the market
Ensure the Amazon in-store experience and merchandising is properly implemented across retailers within your direct team
Travel regularly to visit Market Trainers to audit and observe Market Manager performance
Analyze data and guide the team to adjust as needed, use business metrics to measure and drive performance, and convey results in regular business reviews.
Use business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations across your area.
Serve as the Amazon expert for your region. Train Market Trainers on how to sell our devices, accessories, content, and experience
Serve as subject matter expert on a wide array of topics with internal stakeholders
Monitor and respond to success metrics in your market
Represent your area in regional and national meetings
Plan, lead and facilitate events and meetings regionally and nationally with internal and external partners
Sponsor internal and external business reviews covering operational performance and strategic initiatives
Work with Amazon Marketing and Product Management to incorporate findings into marketing plan and product roadmap
Analyze, compile and present business trends to develop overall strategy
Respond to escalations from business leaders and other stakeholders i.e. channel marketing, product leaders, program management, etc.
Collect business and market insights from customers, store associates, and Market Trainers
Identify expansion opportunities among regional retailers
Travel to conduct store visits to merchandise, build relationships, and install displays per team needs
A day in the life
Area Managers rely heavily on reporting and metric tools to manage their team remotely. Area Managers coach and develop their team to improve brand advocacy the customer experience at retail. They guide their team to achieve KPIs such as store visits, training, in-store time, reporting, training, advocacy, and more. They foster relationships with key decisions makers in retailer accounts at the market and district level. Area Managers work closely with retail partners and customers to gather insights to improve products and services and drive decisions at the corporate level. They ensure the Amazon in-store experience and merchandising is properly implemented across retailers for all Amazon, Ring, eero, and Blink devices and services.
About the team
The Amazon Offline Sales & Marketing team is responsible for selling Amazon devices into physical retailers across the United States and Canada. Market Managers lead sales and marketing initiatives for Amazon and its branded products in retail locations. They are responsible for the in-store experience, fostering relationships, training at the store/district level, and promoting Amazon and its brands through customer interactions. Market Managers & Trainers are focused on increasing sales of Amazon and its branded products in retail stores and educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general.
5+ years of retail experience
3+ years of people management experience
High School Diploma or equivalent
Demonstrated ability to attract, hire, and develop high-performing teams.
Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
Experience facilitating individual and group product trainings
Ability to be on your feet for up to 8 hours at a time (with or without reasonable accommodation)
Ability to push, pull, lift, squat, bend, reach and carry items up to 50 pounds (with or without reasonable accommodation)
Possess a mobile phone compatible with iOS or Android operating systems
Access to reliable transportation to travel between worksites during the work day
Possess a valid driver’s license and proof of insurance
Multi-unit leadership experience
Bachelor’s degree in Business Administration, Operations Management, or related area.
Demonstrated success in problem solving and delivering results.
Deep understanding of Amazon, Ring, eero and Blink devices and services
Strong written and verbal communication skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,800/year in our lowest geographic market up to $129,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.