Remote Customer Service Associate (entry level/work from home full time jobs)

Job Responsibilities : Remote Customer Service Associate (entry level/work from home full time jobs)

Salary : Competitive Salary

Company : Truepill

Customer Service Associate (Inbound)

About the Role
We’re looking for an experienced Customer Service Associate to support our Operations Management department. You’ll work alongside collaborative partners and dedicated achievers in the field. You’ll utilize your customer service, phone and messaging etiquette skills to provide solutions to all patient and customer inquiries

You’re excited about this opportunity because…
With our internal tools, you’ll be responding to all customer inquiries and providing the most adequate resolution for them
You’ll assist with reviewing problem orders that have been escalated by customers to devise a better solution

You’ll be interacting with patient inquiries on prescription claims, status of order, shipping location
You’re able to maintain a positive, empathetic and professional attitude toward customers at all times
You’ll be responding to telephone calls from customers/insurance/patients etc, routing them, if needed, to the appropriate department
You’ll work collaboratively with other team members to ensure smooth workflow in all departments to provide support when needed

We’re Excited about you because…
You have a High School Diploma or GED Equivalent
You possess phone etiquette skills in order to provide excellent customer service
You have 1+ year of Customer Service experience (Healthcare experience preferred)
You’re able to communicate effectively with coworkers, patients, and customers
You’re detail oriented: accuracy is essential to our operations!

You’re collaborative and enjoy working with your team to develop professional relationships
You are self driven and have experience working with complex systems in a remote work environment!
You’re able to work a flexible schedule that may include holidays/weekends
You’re adaptable to change in a high paced environment

Preferred: Experience with pharmacy related Customer Service
About Truepill
At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare, but we didn’t stop there. We connect telehealth, diagnostic, and pharmacy infrastructure to create innovative solutions for leading companies, enabling our partners to deliver convenient and accessible care. We provide the building blocks needed to launch and scale world-class healthcare experiences.

With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations – including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare – one patient at a time.
Come join us. Let’s build something great together.

Diversity, Equity, & Inclusion
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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