Job Responsibilities : Remote Customer Service Rep. (No Experience/Equipment Provided/Work from Home Jobs/Hiring
Salary : 14/hour
Company : World Travel Holdings
Customer Service Representative
Category Customer Service/Support
Type Regular Full-Time
Are you passionate about providing world-class customer service and have the charisma to diffuse customer issues? Do you have the discipline to work in a remote, structured, call center environment and work well independently utilizing available resources? If yes, we may have the role for you! World Travel Holdings is seeking Customer Care Representatives to support our mission of delivering a remarkable experience to our customers. In this role, you will handle inbound customer service and reservation calls focusing on one call resolution.
What you’ll receive…
Pay: You will receive an hourly base pay of $14/hour (or State minimum wage if higher) plus bi-weekly incentives based on performance.
Equipment: We’ll provide you with the headset and computer equipment needed to work at home.
Training: Six weeks of paid training, as well as, on-going training to help you develop in your role and career.
Support: You are home but not alone! We have an internal support team available real-time to help you be successful.
Work/Life Balance: You’ll have ownership of your attendance through our innovative credit system— The Marketplace.
Benefits: Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.
Travel Perks: Travel agent discounts including cruises, hotels, villas, car rental, themed parks and more.
Effectively handle 2-3 inbound service and reservation calls per hour.
Accurately process new vacations and make requested changes to existing reservations in a timely manner.
Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
Utilize available resources to efficiently handle customer requests.
Consistently meet or exceed performance goals and maintain productivity standards.
Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.
Be reachable and available by telephone, email and instant message during work hours.
Engage in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives.
Availability: Available to work a full-time schedule between 35-45 hours/week based on business needs. Additional schedule requirements include:
5-week training schedule: Monday-Friday, 10am-7pm EST.
1st schedule post-training: You will be assigned a schedule based on business needs. Hours will vary between 8am-10pm EST, Sunday through Saturday. All schedules will include weekends, holidays, and your days off may not be consecutive.
Shift-Bid scheduling: After your 1st schedule post-training, your schedule will be determined based on a ranking system as part of our shift-bid process. Schedules change every quarter and vary Sunday-Saturday between 8am to 1am EST. Schedules will include nights, weekends and holidays.
Service: Ability to delight customers on every call, diffuse customer issues, and focus on one-call resolution. Attention to detail is a must!
Tech Savvy: Strong typing skills and proficient with internet navigation, instant messenger tools, Outlook and Microsoft Office.
Communication: Amazing phone presence and ability to communicate through all mediums (verbal, listening, written) in order to win customers over quickly and help them experience their dream vacation.
Receptive: Open to receive coaching feedback through regular meetings and apply learnings.
Dexterity: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.
Remote: Disciplined and resourceful to meet business demands in a structured, virtual call center environment.
Workspace: You’ll need a space free of distractions with internet connectivity (minimum internet speeds of 5.0 Mbps upload and 10 Mbps download). This home office must not be in the same residence as another World Travel Holdings’ remote employee.
Residency: Must be a resident and live in a US state. We do not currently hire in AK, CA, HI, KY, ND, OH, OR, and PA.
About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations.
The company also operates a top-rated travel agency franchise and the country’s original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com. We are proud to be named:
50 Most Engaged Workplaces by Achievers
Top 500 America’s Best Midsize Employer by Forbes
Top Workplace in South Florida by Sun Sentinel