Remote Customer Service Representative (KellyConnect jobs/work from home)
Job Responsibilities : Remote Customer Service Representative (KellyConnect jobs/work from home)
Salary : $18.00/Hr.
Company : KellyConnect
Position Type: KellyConnect Full-Time
Categories: Call Center
Location: United States
Req ID: 1215
Job Description
Overview
To provide excellent customer service to the client’s participants in helping them to best manage their accounts, educate on plan details and be the voice of client practices and ideals.
Responsibilities
Effectively answer participant inquiries regarding various aspects of their benefit plans in a thorough manner while ensuring a high degree of customer satisfaction.
Respond accurately and courteously to participant telephone inquiries, live chats, e-mail inquiries, and in- person visits.
Document participant calls, e-mails and visits using the client’s internal programs/tools.
Prepare accurate, customized, and well-written explanations for participants regarding various questions regarding their benefit plan.
Work with other client personnel to resolve participant concerns.
Regular and reliable attendance is required.
Qualifications
High School Degree or an equivalent of education and experience.
One year related benefits or employee benefit administration experience preferred.
Call center or customer service experience is desired.
Ability to work overtime as needed.
Occasional weekend work.
Ability to communicate (orally and in writing) in English with clients, participants and other staff members in a professional manner and with a positive customer service presence.
Ability to maintain confidentiality of records and information.
Thorough attention to detail and accuracy of work.
