Job Responsibilities : Remote Customer Support (Entry Level Work from Home Jobs)
Salary : Competitive Salary
Company : Standard Metrics
Standard Metrics, formerly known as Quaestor, is an automated financial collaboration platform that helps investors and founders to move faster together and make better, forward-facing decisions. We’re a full-time team of product builders, investors, and optimists, rebuilding investor relations from the ground up. Standard Metrics is backed by 8VC and Spark Capital along with other leading software VCs and angels and is currently a trusted resource for many of the top venture capitalist firms in the world.
Come Build With Us
We are building out our small but mighty Customer Support team to work with some of the best venture capital firms and startups in the world. We are hiring a passionate and self-driven team player who is a tenacious problem solver, detail-oriented, and enjoys working directly with customers.
The Customer Support Analyst plays a critical role in supporting our customers and founders, helping with day-to-day platform usage, answering incoming questions, and troubleshooting unexpected issues. This person will collaborate closely with our data operations, engineering, and product teams and will be on the front-lines learning from our customers and founders, helping us rapidly iterate on Standard Metrics’ product.
Identify, respond to, and resolve issues and questions raised by Standard Metrics’ customers and founders via incoming live chat and email inquiries
Prioritize and context-switch effectively to execute on simultaneous cases, seeing each through to completion
Evaluate the criticality of issues and escalate problems internally as appropriate
Work in complex data sets to identify and resolve issues
Conduct client trainings and ad hoc screen shares to ensure customers are able to manage Standard Metrics themselves
Work effectively with Product and Customer Success teams to manage and maintain a high level of customer satisfaction
Work closely with product, engineering, and data teams to resolve issues and conduct root-cause analysis
Assist with product documentation to enhance our Help Center, including the creation of self-serve tutorials
Become an expert on all things Standard Metrics
1+ years of relevant experience in a client-facing role or Bachelor’s Degree in Finance, Accounting, or Entrepreneurship
Excellent written and verbal communication skills, natural empathy for customers, and a passion and excitement for helping people and solving problems
Knowledge of finance and accounting
Ability to communicate clearly and meet deadlines
Reliable, trustworthy and driven by a hunger to learn
Passion for technology, startups, entrepreneurship, and/or venture capital is a plus
Competitive salary: Your salary is the same no matter where you live in the USA. Our goal is to pay at or above the market rate of a US-based tech hubs like San Francisco or NYC.
Health and dental insurance: We cover you and your family’s health/dental insurance 100%.
Flexible vacation: Take time off when you need it! We find most employs take 3-4 weeks in addition to holidays, but there are no firm rules. We trust our employees to know what’s best for them.
Paid parental leave: 12 weeks of paid leave for all new parents.
Complete transparency – Everyone has full access to business metrics and financial information about the company.
Quarterly offsites: While we are a remote first company, and we build our communication, processes, and structures with a dispersed workforce in mind, we also love getting the team together. Once a quarter we fly the whole team out to San Francisco to plan, bond, and innovate.
We encourage you to apply even if your experience doesn’t perfectly align with the job description. Team members who love to learn and collaborate in an inclusive environment will flourish here. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at firstname.lastname@example.org.
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