Remote Customer Support, Response Specialist – Remote(Work from Home Anytime/Hiring ASAP)
Job Responsibilities : Remote Customer Support, Response Specialist – Remote(Work from Home Anytime/Hiring ASAP)
Salary : 19:00 HOURLY
Company : Working Solutions
Customer Support, Response Specialist – Remote
Job Locations US-Remote – Work from Home – US Category Customer Service/Support
Why Working Solutions
Looking for a flexible gig you can do from home? Join our team of Customer Care PROs! We’re looking for friendly and attentive independent contractors to assist Driver Assistance Program customers with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator and more.
We are looking for contractors who are purely English speaking as well as contractors who are also fluent in Spanish and/or French Canadian.
Why join our WooHoo! Crew? There are many perks to contracting with Working Solutions!
🏡Work from home
🚗No hassles of commuting
📆Schedule your own hours
🙌Work when it’s convenient for you
🏭Gain experience in different industries
💵High pay rates
Contractors may work from the U.S. or Canada on this client program, and all contractors must successfully pass a background check to represent this client.
We are looking for contractors who are purely English speaking as well as contractors who are also fluent in Spanish and/or French Canadian.
Overview
Contractors will listen carefully and evaluate each caller’s situation to provide appropriate solutions in order to see each call to resolution. Calls can involve issues as simple as mapping and navigation to calls of an emergency nature. Contractors must exhibit a high degree of caring and empathy on each call, and be able to handle stressful situations in a calming manner.
Schedule
Flexible schedule opportunities – you schedule your hours!
Client hours of operation are open 24×7
This client is looking for Contractors who can provide 20+ hours per week on this program
Compensation
The contract rate for handling customer interactions will be $0.28 per customer interaction minute
Contractors are guaranteed a minimum of 45 minutes per available hour.
Contractors on this program can expect to earn an equivalent of $12.60 – $16.80 per hour.
Bilingual contractors will earn a rate of $0.31 per customer interaction minute with a 48 minute minimum guarantee.
Bilingual contractors can expect to earn an equivalent of $14.88 – $18.60 per hour.
Required Skills
Required Skills
Caring, sympathetic and helpful demeanor
Strong customer service skills, including active listening
Multi-tasking to find answers while on with customer
Ability to react and respond decisively in emergency situations
Ability to reassure, control and diffuse emotional and/or difficult calls
Prior experience with driver assistance programs is a bonus, but not required
Contractors on the bilingual queues will need to be fluently bilingual in Spanish and/or French Canadian
Tech Requirements
Quiet, uninterrupted environment during all working hours
Broadband internet connection, recommended at least 10 MBPS
Wired internet connection to be used during tech setups, while attending education classes and while working
Windows 10 or Windows 11 operating system must be used
Valid antivirus software installed, running and up to date
Wired USB headset with microphone (Gaming headsets not accepted)
Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.
**Full PC requirements are listed at https://jobs.workingsolutions.com/faq/
Important Information
About Working Solutions
At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.
With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.
Want to learn more about what it’s like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have the say…
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