Remote Part Time Healthcare Customer Service Representative

Job Responsibilities : Remote Part Time Healthcare Customer Service Representative

Salary : 35,360 – $41,600 per year

Company : Revenue Enterprises

Job description
About the Company

Revenue Enterprises is an industry-leading Colorado-based customer service call center offering Revenue Cycle Solutions, specializing in Self-Pay Patient Billing, Debt Recovery & BPO Patient Support Services. Our experts deliver proven revenue cycle solutions to healthcare organizations nationwide.


Revenue Enterprises offers customized billing solutions that benefit our healthcare clients and their patients. We operate on the principles of integrity, passion, and respect. Embodying these three simple words helps us set the standard in revenue cycle solutions to deliver the best in outstanding patient experiences and results. They’re not just our founding values. They’re the foundation of our approach and our client’s success.


About the Job

Would you like to help patients and their families to better understand their medical bills and provide them with options to resolve them? Are you looking for a career with a solid company with stable hours (Monday-Friday, 8am-5pm) and great benefits, where the customer service you provide, and your contribution is valued? Are you seeking options to work from home or work in an office?


We would like to talk to you! We are looking for full-time, caring, and talented Healthcare Customer Service Representatives to make a long-term home in our organization. In this important role, you will work with patients and their families to explain their medical bills and negotiate affordable payment terms.


What you’ll do:

Use your passion for helping others to provide outstanding customer service and collaborate with patients over the phone on affordable payment plans and settlements, and taking payments by phone
Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families to understand their bill, answering questions about their debt and medical billing process


Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow ups in our software systems throughout each day
Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus
Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training via lunch and learn sessions


Benefits & Pay

At Revenue Enterprises we offer a highly competitive compensation package and invest heavily in employee satisfaction, professional development, and retention. You will have the opportunity to be an integral part of an established organization where your voice matters.


Salary Range – $35,360 – $41,600 per year, depending upon experience, plus Bonus Pay Opportunities (up to $550 per month in additional pay)
Company provided equipment (monitors, laptop, headset, mouse, keyboard, 30ft internet cable)
Health, Vision, and Dental Insurance
Life Insurance and Disability
Generous PTO accrual from day 1


401(k) plan with company matching
Employee Assistance programs and discounts via LifeMart
$500 Retention Bonus after 6 months of employment
Hybrid work model – One day of in office training required, 100% remote after that!


Requirements
2+ years professional experience, with demonstrated history of retention
Experience in customer service and/or healthcare preferred (but not required)
Authorization to work in the US
High school diploma or GED
Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
Bilingual English/Spanish skills a plus!
Typing 40+ WPM with 90% accuracy preferred

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Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

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