Remote: Software Engineer – Voice Routing Engineer (Apple work from home jobs)
Job Responsibilities : Remote: Software Engineer – Voice Routing Engineer (Apple work from home jobs)
Salary : Competitive Salary
Company : Apple
The successful applicant will have a strong technical background in voice platform, be committed to customer experience, be a strong leader and advocate for the global team, and thrive in a fast-paced, dynamic environment.
Key Qualifications
Technical:
Strong experience with Genesys Media framework
Experience with deploying Voice application suite
Experience with Application Troubleshooting Tools, like Splunk, Wireshark, Netscout or similar tools
Knowledge of SIP, RTP, TCP/IP, NAT and Packet Analysis
Proficient with writing support and procedure diagrams, graphs and documentation
Experience in large enterprise & global engineering, development and support
Understand Network and Common Data Center Infrastructure
Knowledge of VoIP/SIP Application Security (TLS)
Non-technical:
Problem solving
Strong team player with excellent collaboration skills
Pro-active and able to work on own initiative
Attention to detail
Description
Software Engineer We’re a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply reciprocal place, where everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger.
That same real passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it. We are looking for passionate engineer to join the team transforming our global voice Platform, partnering with highly skilled global and regional colleagues, in a fast paced and exciting environment.
Overview of Role
The role is based at Apple’s IS&T office in Austin, TX The successful applicant will have a strong technical background in voice platform, be committed to customer experience, be a strong leader and advocate for the global team, and thrive in a fast-paced, dynamic environment. Responsibilities include: Ownership and management of the outbound voice platform to ensure application and hardware deployment is optimized. Ensuring the voice platform is appropriately scaled to meet business needs.
Review and Analyze changes to Voice application / dependent environment, and adapting platform appropriately as needed. Involved with optimizing Genesys SIP, MCP, RM & GMS platform Support of initiatives as they relate to the platform, working with the global and regional business owners to identify and define opportunities and deliverables. Tier 4 operational support of the end-to-end Contact Centre voice solution, taking ownership of mitigation, resolution and followup for impactful incidents and lower priority recurring issues, as part of a 24*7 global support team. Identifying system and process improvements relating to the voice Platform and recommending new solutions and system as needed.
Key Qualifications Technical:
Strong experience with Genesys Media framework Experience with deploying Voice application suite Experience with Application Troubleshooting Tools, like Splunk, Wireshark, Netscout or similar tools Knowledge of SIP, RTP, TCP/IP, NAT and Packet Analysis Proficient with writing support and procedure diagrams, graphs and documentation Experience in large enterprise & global engineering, development and support Understand Network and Common Data Center Infrastructure Knowledge of VoIP/SIP Application Security (TLS) Non-technical: Problem solving Strong team player with excellent collaboration skills Pro-active and able to work on own initiative Attention to detail
Education & Experience
BA/BS degree or equivalent technical experience
Additional Requirements
Familiarity with Mac and OS desirable
