Overview
This role works to transcribe portions of health plan member responses to IVR calls using proprietary tools in accordance with HIPAA and company standards.
Responsibilities
Listen to Interactive Voice Response (IVR) recorded messages.
Transcribe IVR responses including satisfaction survey responses, medical conditions, prescription drug names, and healthplan member centric information.
Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards.
Complete strategic transcription/marking projects as requested.
Report member “do not call” requests to Transcription Manager.
Escalate member reports of Adverse Events to the appropriate Program Manager as necessary.
Escalate negative and/or life-threatening comments to the appropriate Program Manager as necessary.
Maintain strict compliance with HIPAA and company standards.
Complete all responsibilities as outlined on annual Performance Plan.
Complete all special projects and other duties as assigned.
Must be able to perform duties with or without reasonable accommodation.
Qualifications
High School diploma or equivalent; Bachelor’s degree a plus.
1 – 2 years experience in transcription.
Ability to listen and transcribe/type at least 50 words per minute accurately.
Bilingual skills are a plus, particularly Spanish.
Excellent written and oral communication skills; excellent listening skills.
Ability to work independently with minimal supervision.
Ability to work undert pressure with time constraints.
Proficient with Microsoft Word, Excel, Outlook, and Internet Explorer.
Healthcare experience is a plus.
This is a work-at-home position. Access to high-speed internet is required (all other equipment will be provided).
Must be able to sit and use a computer keyboard for extended periods of time
Initial hours will be 8-4:30 pm ET for the first week or so to ensure equipment works/training is completed. Once training is completed the hours are flexible as long as 40 hour work week is maintained.
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Cotiviti is an equal employment opportunity employer. Cotiviti recruits, hires and promotes individuals based on their qualifications for a specific job. Cotiviti values its diverse workforce and its selection of employees is made without regard to race, color, creed, sex, age, religion, pregnancy, childbirth or pregnancy-related conditions, national origin, sexual orientation, marital status, genetic carrier status, military service, veteran status, disability, or any other category of class protected by federal, state or local laws. All employment decisions and personnel actions, such as hiring, promotion, compensation, benefits, and termination, are and will continue to be administered in accordance with, and to further the principle of, equal employment opportunity.
Pay Transparency Nondiscrimination Provision
Cotiviti will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
