Scheduling Communication Specialist- Veterans Services (Remote)

Job Responsibilities : Scheduling Communication Specialist- Veterans Services (Remote)

Salary : Competitive Salary

Company : Maximus

Job Introduction
Responsible for handling incoming scheduling communications and dispersing provider and facility information to team members. Additionally help with specialized administrative functions to supplement the regional teams, Team Support Specialists and the Team Lead.

Job Description Summary
Responsible for handling incoming scheduling communications and dispersing provider and facility information to team members. Additionally help with specialized administrative functions to supplement the regional teams, Team Support Specialists and the Team Lead.

Minimum 1 year scheduling experience required. 

*This position is temporarily remote due to Covid-19, however, you must be able and willing to work on site in our Houston, TX location when needs arise.*

Job Summary
Essential Duties and Responsibilities:
– Monitor and process Pending CAPS schedule status;
– Respond to Appointment Notification emails accordingly;
– Run daily VA mileage report for MYVES;
– Check and redirect messages left on Scheduling Hunt Group voicemail daily and each hour during shift to ensure calls are responded to in a timely manner;
– Answer and redirect calls made to the Scheduling Hunt Group;
– Assist with sending CAPS manually for BPR’s, NP Testing, & Follow- up exams;

Additional Duties and Responsibilities:
– Assist with calling veterans for reschedules;
– Assist with processing reschedules;
– Assist with priority DOC calls if needed
– Assist with performing audits
– Assist with running various reports

– Must be adept in the use of verbal and written communications, and have some knowledge of medical terminology to converse with physicians;
– Able to liaise with other departments in order to establish and maintain interdepartmental communications to maximize overall productivity;

– Knowledge of the company’s policies and procedures, especially scheduling procedures;
– The ability to build and grow positive relationships with both co- workers and providers in order to motivate and inspire their desires to achieve their maximum performances for the company; and
– Must be able to work under pressure with a keen skill in problem solving, which at times will need to find a solution in a moments’ notice.

Minimum Qualifications:
High school graduate; some college preferred; scheduling experience and/or training in company’s policies and procedures for scheduling.
Education and Experience Requirements


Current experience working with Veteran’s Evaluation Services preferred.
Current experience working in the scheduling department with Veteran’s Evaluation Services, highly preferred.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to
Preferred Windows or Mac (no Chromebooks)OS for Windows – Windows 10 or Windows 11
OS for Mac – Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Hardwired internet (ethernet) connection
Private work area and adequate power source
A second monitor is highly recommended for most positions

MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit
EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency

Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation.
Apply for this job online
Refer this job to a friend

Share on your newsfeed

Need help finding the right job?
We can recommend jobs specifically for you! Click here to get started.
Interested in this opportunity?
Socialize this job opportunity to a friend, colleague, or family member:

Apply Now

Leave a Reply

Your email address will not be published. Required fields are marked *